About
Location :
Added by Jopie, at 20 March 2016
Opening Hours
- Monday 7:00 AM – 11:59 PM
- Tuesday 7:00 AM – 11:59 PM
- Wednesday 7:00 AM – 11:59 PM
- Thursday 7:00 AM – 11:59 PM
- Friday 7:00 AM – 11:59 PM
- Saturday 8:30 AM – 11:30 PM
- Sunday 9:30 AM – 11:59 PM
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8 Reviews
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24 October 2017
Fast check-in and fast check-out. Business trip. Went well! 😅
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03 October 2017
In summary, it took forever to get my rental vehicle and the agent was unable to assist in cancelling a double booking (extra charges for no-shows). The estimated charges were a lot more than expected compared to my reservation and the agent could not clearly explain why that was the case. Finally was able to bring down the estimated charges to a reasonable level after declining the money grab options. Avis, why don't you just charge what was agreed upon and speed up the process? The cherry on top was after returning the car to a different Avis in Oslo Gardermoen, I used the key drop because it was before opening hours and I find out they charged me for an extra day. No email receipt received confirming the return or total charge, just THREE mysterious credit card charges to Avis Norway and Avis USA. I called the North American Avis Customer Service Support and they opened an escalated support ticket. Avis Iceland Reykjavik in comparison was a breeze. I don't know why this booking was so terrible.
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28 August 2017
Worst rental car service ever experienced. We were 30 minutes early to the time we actually booked the car. They told us the car wasn't ready. We then came back 30 minutes later, did the paper work but then had to wait 1 hour to get the car - while we were promised every 5 minutes "should be here in 3 minutes". Staff wasn't helpful at all and didn't look sorry at all that it was delayed. At least, show some compassion!
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06 May 2017
I can choose 0 star I will do! It is impossible to contact the customer service (all 3 offices in bergen) they dont call back, and even on the telephone option rent a car, after 25mins holding the line, i gave up. Never again avis! but they are very fast to get the diposit money without informing! So be careful guys if you visit bergen and you have to clear an issue with them !!
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31 October 2016
Meget god å rask kundebehandling, og fine priser😀
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09 September 2016
Impossible to reach them. Trying to contact them for weeks because I haven't gotten my deposit back even though I returned the car in perfect shape
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29 August 2016
Our plane was delayed with one hour, which meant that we would not make their opening hours.
We were aware that they would wait for us, but they then would charge us an extra NOK 750. So we called them for one hour straight, but no one picked up the phone. Bergen airport is not a big airport, so I highly doubt they were super busy during that whole hour.
When we finally reach the airport, there is a long line to the Avis counter. We stand polite and wait, just to tell them that we want to pick up the car next day.
30 minutes later and it is finally our turn, the first thing the Avis employee asks us (this is even before we've said "hello") is if it was us who has been calling all evening.
We answer yes, and now he informs us about the NOK 750 late pickup price that we already knew about and had been calling him about for an hour. We tell him that we wanted to pick up the car the next morning and he replies fine, do that. But he was for some reason very irritated.
We come back the next morning, first in line, just to get to know that our car had been cancelled, and that they could not refund us the money. That we had to do online, and we all know how much of a hassle that can be.
We refuse, and they say that the only thing they can do is to offer us a car 3.5 hours later, again we refuse. Please have in mind that we've already paid for this car, and since we were last to leave and first to arrive our car should still be in there garage.
After 45 minutes of arguing we finally get ourselves a car. But to be honest it did not feel that great.
Worst customer service I've stumbled upon in Europe, maybe in the world, felt like dealing with one of those telemarkters from "Microsoft".
This accident alone has convinced me to never rent through Avis again.
Get your act together.response / report this review -
27 March 2016
I rented my Tesla from here.
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