Unreliable and expensive. Significant damage to our furniture and both times appointments were unilaterally moved and even then show up 2 hours later. The build-up finally started at the end of the day and lasted well into the evening and the children could not sleep because of this. One of the damages is mentioned on the signed receipt, but the company denies that it is their fault. That is what characterizes this company.
My grandmother moved yesterday. Gentlemen what a top service! Grandma and my parents were very pleased! Please continue like this! Thank you!
I believe that based on my estimated volume (16m3), the office could have helped me a bit better refining the original quote and go from 3 to 2 movers (a friend of mine used VBU one year ago, recommended them highly, but for similar volume - 1st stair/no elevator - drive from Utrecht to Maastricht, they were quoted 2 movers and they handled it very well without a 3rd one).
The guys were 20 min late, but the office called to check on this. Once on location, super friendly and fast service. 1st-stair-to-1st-stair move with no elevator & drive from Utrecht to Maastricht. Delicate with the furniture, including the heavy stuff (piano), and very polite staff. Final invoice explanations were transparent and in line with the quote - 5% discount applied after Facebook Liking - easy App-based internet banking, so no need for cash. Special mention to Qshans and his 2 colleagues. Recommended service!
In short: good price but VERY BAD at solving problems occurred due to their own errors. I totally do not recommend them.
These guys give you a good price. But when something goes wrong like in my case it will take you months (6 months in my case) and a lot of efforts to fix the problem caused by the damage occurred during the moving.
* I had to find the company on my own that will fix the damage that was done to my house during the moving operation by this company employees.
* I had to negotiate with the contractor doing the repair on my own, because these guys were unable to come to an agreement.
* finally I had to firstly collect the money from them on my own and pay to contractor myself because they were unable to do so.
Professional, friendly, fast. I highly recommend.