Name: Spellenhuis Den Haag
Address: Zoutmanstraat 94, 2518 GT Den Haag, Netherlands, NL
Telephone: +31 70 364 4782

Spellenhuis Den Haag is a store, located at Zoutmanstraat 94, 2518 GT Den Haag, Netherlands. They can be contacted via phone at +31 70 364 4782, visit their website www.spellenhuis.nl for more detailed information.

Location :

Zoutmanstraat 94, 2518 GT Den Haag

Contacts :

Added by Jopie, at 28 November 2015

Monday 12:00 – 5:00 PM
Tuesday 10:00 AM – 6:00 PM
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:00 PM
Friday 10:00 AM – 6:00 PM
Saturday 10:00 AM – 5:30 PM
Sunday Closed

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Knight Of The Dark OW/LOL/Nightcore And More

03 November 2017

Ik ben al 4 jaar lang trouwe klant bij Spellenhuis en het is een geweldige winkel om nieuwe spellen te ontdekken en nieuwe mensen te leren kennen met dezelfde passie. Ik raad zeker aan om een kijkje te nemen bij het Spellenhuis in Haarlem wat een tijdje geleden van locatie is verplaatst (het ligt nu nog dichterbij het Haarlem treinstation).
Fleur Fleur

11 October 2017

Nice people and an extremely broad range of (board)games available!
George Ellis

25 August 2017

The guy that works here or owns it is really knowledgable about his board games I think I just bought my 6th board game on his recomendation and all have been really good. Great advice on buying for a few euros you can have hours of entertainment. Some titles arent in english but you can get the instructions online easy and learn a bit of dutch at the same time. Thanks guys see you soon
Davy Bal

24 July 2017

Gigantisch aanbod van games en deskundig personeel. Gelegenheid tot spelen van card games en de dreiging van een lege portemonnee en volle tassen bij vertrek.
Mink Thats Me

09 June 2017

komen beloftes over levertijden niet na
moet extra betalen voor levering bij een bestelling van 140 euro
onbetrouwbare site
Sam Den Hollander

22 March 2017

Uitgebreid assortiment en behulpzame medewerker, leuke sfeer achterin de winkel waar veel spelers zaten.
Suzanne Scheurink

16 March 2017

Amazing variety in boardgames! Would be even better if the variety in English boardgames would be bigger
Rob Jansma

14 January 2017

Levertijden die worden aangegeven in de webshop kloppen niet en worden positiever voorgeschoteld. Pas nadat je betaald hebt krijg je een melding dat de producten nog geleverd moeten worden en er twee weken bij de levertijd op komt.
Als je vervolgens opnieuw in de webshop kijkt, zijn de levertijden niet aangepast en wordt er nog steeds ten onrechte weergegeven dat ze binnen 3-5 werkdagen geleverd kunnen worden.
Machiel De Swijger-Asakura

03 July 2016

Goede service, maar de spellen zijn wat aan de duurdere kant.

Elke donderdagavond is er een spelavond van 19.00 tot 22.00. Altijd gezellig.
Sherria Ayuandini

05 December 2015

It has saddened me to write this review. I ordered several games from this website and was guaranteed that the games are to be delivered within two days. My order was confirmed and I received a confirmation email about it. A day later I received an email saying that the delivery was not going to happen because some games still needed to be ordered. This was a surprise as I made sure when I ordered that the games were all in stock. In the email itself, there was no clarification which games still needed to be ordered or when I could expect them to be delivered. There was also no acknowledgment how this change might have resulted in inconveniences by the customer.

I then took a proactive action calling the store to ask for clarifications, which happened to be on a Saturday. I communicated my disappointment and was told they could not give me any information because they had to contact the suppliers on weekdays, without any acknowledgment of the inconveniences it might have caused me. Upon hearing this I informed the person who received my call of the unfairness of the situation and that I felt deceived by the promise on the website.

To my horror, the person I talked to then told me that I did not understand how the game industry worked and I was the one who was being unfair to him for not allowing him to check first. Bear in mind that the company should have and could have done this before sending me the email saying my order has been changed. He proceeded to tell me that there were customers in store so he could not talk to me any longer. My conversation was cut short.

At this point I was very shocked. I regret to say that it came across to me that the company rather put their own conveniences first rather than the satisfaction and good experience of the customer. I was made to feel that I was unappreciated and that I was bringing trouble simply because I needed clarifications.

I then sent an email to the customer service, hoping to provide feedback to the company based on my experience. A short several hours later, I received an email saying my orders have been completely canceled. My fiance then called the company for clarifications of the cancellation. He was told that they decided to cancel the order because they were uncomfortable and accused me for calling them a liar, which I have never done. That was the end of the communication with the company.

I have consistently acted in a respectful manner and addressed the situation proactively and with good intention. It was unfortunate that the company chose to see my exchange with them in a negative light. I sincerely hope no one else experienced what I have undergone with this company.