Same as Mary below. I ordered pillows, they turned out to be the wrong color. Returned on September 14, after which it was also signed for receipt. Sent an email stating that no refund has been made. There will be no response to this email.
Called today 07-10-2021 after which I would be called back, this also did not happen..
Nice story of the drawing by the postman, then my mail could certainly have been answered.
I think I'll just send the stuff to my legal aid. What a bad service this!
So people think twice before ordering here.
Greetings Thijs Weiland
Very nice company. Very good service
Outlet4Home I was treated very badly there by the “customer service”. Package was returned by registered mail. They have received what they signed for and still claim that they have not received anything. Fortunately I had ordered this order from Bol.com and therefore lost no money.
* update * 13/02/2021
We have now received a new one in June 2020 against our wishes. After all the hassle we no longer needed products from outlet4home, but we were not given a choice.
Since last night we have the same problem again. Heater has shorted again and is again not working properly.
Think carefully whether you want to use their articles. Only thing worse than their items is their customer service.
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Not even worth that one star!
Since March trying to get our money back. Ordered a decorative stove from them via Bol.com that exploded unexpectedly. It would be under warranty, but initially they were difficult to reach (Corona's fault, of course). We have indicated, partly due to poor communication, that we are no longer interested in the product. After another long period of radio silence to both Bol.com and to us, they have announced that they will look into a possible repair and otherwise a replacement.
So they are not only rude, but also completely non-customer and service-oriented.
For the time being, we are not finished with this issue.
we give outlet4home a big compliment '
for the quick finishing of our damaged hob.
we had received a damaged hob. and after a few phone calls we had a new hob at home within a week.
awesome !!!!!!!!