Very good product, amazing customer care experience. Never seen such quick action to please customer. 🙏
Terrible service. Consultants often do not answer or promise to call back in two hours, but never call back. We ordered chairs, the site had information that they would be delivered within 3 days, we checked with the consultant, the consultant confirmed to us. We have been waiting for two weeks now, all consultants give different information, either “it will be within two or three days”, then “expect in a week.” Two weeks have already passed and nothing. They cannot give us any information. They stopped answering us. I'm just shocked!
My experience has been very unpleasant. I ordered 2 bar stools in December, the stools came in with the wrong leg and I couldn’t assemble it. I sent emails to complain and follow up emails to know why I wasn’t getting a response. Still no reply. I called and someone said I will receive the replacement today being Saturday 8th January. I didn’t receive it. And no word from the company. So I have 2 useless products that i can’t use and no word from the company. Bad service.
Customer service is very disappointing, basically non existing. I ordered some chairs and a textile care kit end of November. The chairs were delivered, but not the textile kit. I have sent emails to their customer service and tried to contact them through the whatsapp number, but didn't receive any reply. In the meantime, they kept sending marketing emails to ask for feedback, but never contact me back. How am I supposed to get in contact with them and solve this issue?
I have been waiting more than 1 month for the delivery when the product was looking available at the moment of purchase. After this time I asked for a full refund because I could not wait more. Customer support tried to cheat, saying that was not possible a full refund, but only partial. Downloaded the "Algemene Voorwaarden" and pointing to the articles I finally get told I was going to receive my money back. 2 weeks are passed and still no money into my account.
Delivery failed, customer support stopped responding. I'm out of money and haven't seen my furniture, it's been over a week since the supposed delivery.
Great service and beautiful products!
Beautiful product and high quality! Super happy! Looks amazing in my kitchen coffee corner. 😊
Fast delivery time.