Wat een bedrijf, geen enkele behoefte bij medewerkers om enige vorm van service te verlenen. Op de website staat duidelijk vermeld, "voor 20.00h besteld, dezelfde dag verzonden", echter na twee dagen nog geen verzendbevestiging, het enige wat mij verteld kan worden is dat de order verwerkt is.. bij navraag schiet de medewerkster in de verdediging, allerlei "mitsen en maaren" ..geen sorry, geen compensatie, geen enkele service!! Jammer, gemiste kans!!!
Drama company, doesn't keep agreements. Patio heaters ordered. Delivery date 2-5 working days is stated on the website, but once emailed after two weeks, it can take another two weeks. . Now two weeks later nothing, no message, no order, nothing. Should then be informed from the website that it will be late November at the earliest. Order paid immediately, but do not hear from them, must go after everything yourself. Worthless!!! The contractor cannot finish anything yet. Thanks
UPDATE: we have now received a return label from Mediha employee so that the flower pots can be returned free of charge. This complaint was therefore resolved properly by her, that's how it should be. Thanks Mediha!
THE COMPLAINT BELOW HAS BEEN CLEARly resolved.
Lousy company, ordered flower pots that were nothing like what I could expect from the pictures on their website. There was a strange dark stripe around the yellow outline of the pot and not the beautiful marble pattern. In my opinion an error delivery / error production and should be able to return for free? NO, you can pay your own costs because they have never had complaints before, says employee Claudia. A lesson for me to order from a reliable webshop from now on. Customer service and complaint handling is worthless here at Haxo.
Super happy with our purchase. We have chosen to pick up our ordered item and pay on the spot. We really enjoyed that.
Ordered anti root cloth and border fencing in June and still not delivered. The order is always postponed because anti-root cloth is not yet in stock. Calling with Haxo is not possible because there is no answer by default. There is also no callback after leaving a message. Any other webshop would deliver the items separately, but unfortunately not at Haxo
update: few hours after posting this review I was contacted by Haxo. In the email they indicate that after contacting me I indicated that I did not want to receive the two parts separately. That's strange, because I never spoke to Haxo. Instead of apologies they put the responsibility on me. I have now received the border fence. The anti-root cloth does not. Would it come this year ?! The tip is, if you want to get in touch with Haxo Don't call, write a bad review. Functions perfectly!