Fonteyn Outdoor Living Mall
Meervelderweg 52, 3888 NK UddelAbout
Location :
Added by Jopie, at 03 February 2017
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
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15 Reviews
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30 June 2021
Absolutely un-professional behaviour.
We have a really bad experience with this product delivery.
The truck driver kept the product on the road and went away. He was extremely rude, I asked him why he kept on the road he didn't reply, he simply sat on the truck and left.So, technically it is not delivered to my house and causes a public nuisance as it is on a public road. There is ample space in front of my house but still, the package is lying on a public road.
We called Fonteyn regarding this, the first-time lady with the name Herma (her supervisor name: Alexander) took the call and she told she cannot do anything about it. I asked her to transfer to any other colleague or her supervisor, she told other than her there is no one working. I called transportation guys, they told me they cannot do anything. I do not understand if I buy a product from your company and if there is any hassle regarding it who can I contact then. This is not at all acceptable. I do not know what product is delivered I cannot check it on the road.
We want to get this product delivered to OUR HOUSE (mentioned address), not on the public road.response / report this review -
27 June 2021
One of the best places for gardening bbq or saunas or swimming pools or Jacuzzis, they have alot of great products,
New experience on my last trip to find parasol, 1 customer in talks with service, me waiting, then another person before me also talk, me waiting already for 10 minutes, then the previous customer comes in and talk again, then the service person ask me after waiting longer then 10 minutes, tells me that she is busy and that for mine questions for to buy a parasol i needed to go to another desk, so I left and i wil never return or buy anything from Fonteynresponse / report this review -
04 June 2021
Abyssimal client service!! You need to do a order with an adviseur from each department you order from, so someone from the garden furniture, someone from the garden sheds etc. Which in itself isn't too bad if it wasn't that each time you have to wait 20 minutes for each person to come. And we didn't Advisor as we had already chosen what we wanted and just needed to pay really.
But the bigger problem was:we saw a garden shed on display for the right size and price and decided to buy it. Spend another 20 minutes waiting, by then we are there for close to 1 hour just ordering a garden furniture.. The garden shed person arrives, starts filling in the order. Last check for me to verify on the order the measures and I see it's the wrong set. Half the size of what we need. I show the one on display we want and after about another 30 minutes (we are now 1h30 minutes later..) they realize they made a mistake and put the wrong name on display. Meanwhile the label is there for a lower price. Despite the fact that the law is clear in those cases and the fact that we spent already 1h30, they wouldn't admit to their mistake nor make a commercial gesture. AVOID!! I must mention also that just about every customer there trying to order was complaining about something!!response / report this review -
19 February 2021
We ordered a spa and a sauna.
Spa experience:
The spa was ordered in June 2020 and it was supposed to be delivered in September 2020 but it was delivered in January 2021. The delivery was missing two components which were delivered and installed two weeks later. The installation crew was 4 hours late while the crane was blocking the street.
Sauna experience:
We started by ordering a sauna (Thymo) which we were then told that it is not available, two weeks after it was already ordered.
Then we had to go to Fonteyn to sort it out because we couldn't get any help over the phone/email. The result was to order another sauna (Pyry).
Once we received the order, the sauna was damaged (one infrared heater was broken) and one part was missing (the power box). I sent all the details to the customer representative including the diagram of what's missing (after lots of calls trying to reach him). He said that he sent it but the order never arrived.
After contacting him again, he sent two components which were the wrong ones (a controller box and a broken led bulb). We had to drive all the way to Fonteyn to get the infrared heater and the power box to avoid any further mistakes.
Overall, it was a very negative experience. Once you pay the money, trying to reach someone who can help with any issue is close to impossible and a very stressful experience. They also don't have a process for complaints, the reception only try to transfer you to your customer representative even if you want to complain about the customer representative.response / report this review -
29 January 2021
We bought a spa there. They promised us a lot when we ordered in the shop. But when it comes to delivering their promises, they failed miserably.
The delivery time went from end of october 2020 to end of January 2021. We had to call them to get an update on the status otherwise it is complete silence from their side. They just sent us an email when they were ready to ship. We got the spa finally delivered yesterday. Although when we ordered, we were promised that delivery included bringing the spa where it is supposed to come, the delivery guy left it on the parking. I called Fonteyn and complained. They said that standard delivery does not include bringing the spa to the spot where it should go and that we would have to pay additionally 400 euros (!!!!!!) to get someone to bring it there.
Conclusion: never again will I buy something at Fonteynresponse / report this review -
05 August 2017
Very big, too many people, advisor was in a hurry
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15 July 2017
Lots of employees, restricted in answers, fast first response on webchat but then the great silence
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15 July 2017
We just love it ! Decent pricing, friendly people and lots and lots to choose from!
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22 June 2017
Very friendly personnel.. Great roses and not expensive..
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21 June 2017
Great outdoor living mall good brands and good furniture!
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08 April 2017
Wat een waardeloos bedrijf. Als je hier op een drukke dag naar toe gaat, krijg je niemand te spreken. Dus wij een keer op een doordeweekse dag. Dan moet je nog steeds een uur wachten op een "adviseur" (lopen genoeg kinderen rond met gele shirtjes, maar als je inhoudelijke vraag hebt wordt je telefoonnummer genoteerd en moet je wachten). Die hebben we dan uiteindelijk gesproken, maar de beloofde offerte wordt gewoon niet opgestuurd. Snap niet waar ze hun geld mee verdienen.
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02 April 2017
Great shoppingcenter
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22 March 2017
Na 10 jaar loyale klant werd ik nu zelf ook met de neus op de feiten gedrukt: inruil na 3 jaar van een zwemspa aankoop 25000. Inruil 2000! Ronduit oplichters, advies:KOOP HIER NIETS!!!
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27 February 2017
Tot en met de betaling door mij als klant gaat alles goed, daarna één groot drama dat door een goedwillende monteur nog eninszins is rechtgebreid.
De ontvangst in de showroom en het verkoopgesprek waren goed. Tot en met de bestelling, de orderbevestiging en het in ontvangst nemen van ons geld waren wij best tevreden over Fonteyn.
Daarna één groot drama. Fonteyn is slecht in het oplossen van door haar veroorzaakte problemen. Ze acteren niet en reageren slecht.
Er is een groot verschil tussen de constructiedetails op de website en de uiteindelijk uitvoering.
Ik voel me, ondanks goede inzet van een tweede montageploeg, door Fonteyn gegijzeld en in de steek gelaten.
Ben Roseboom, Hattemresponse / report this review -
10 February 2017
Best garden sheds
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