About
Location :
Added by Jopie, at 05 March 2017
Opening Hours
- Monday Closed
- Tuesday 10:00 AM – 6:00 PM
- Wednesday 10:00 AM – 6:00 PM
- Thursday 10:00 AM – 6:00 PM
- Friday 10:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday 12:00 – 5:00 PM
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14 Reviews
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04 March 2020
Terrible bikes. They look nice but are build like a lego play set, i bought a bike a view weeks ago and it quickly started to fall apart. the handle loosend goes up and down and the circuit of stoped functioning properly. The employee even said it was just brought in that day. If you're looking for a new bike buy one from a local bicycle store at least then you get some decent service.
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06 February 2020
A terrible experience from the beginning. My bike was delivered without the proper set up. The handlebar stem was loose and not inserted correctly. I had to take it to another bike shop (at my expense) to have it adjusted properly.
The bike then broke about 8 months later. I raised a service request and was told it would take 78 hours to respond. 3 weeks later I still haven't had my bike fixed. When I called the service line they just told me to call the bike shop they claimed would fix my bike, which they claimed they had sent a repair request to, along with the part that was needed for the fix. They took zero ownership of the problem. A good customer service agent / team would have offered to call them for me. When I called the bike shop they told me they didn't receive the request or any parts, so I called the service line for a 3rd time and was told I would receive a call back. This never happened and instead I was just sent an email with the bike shop details again. I called the bike shop myself (again), and they said they just received the repair request and have not accepted it yet. They were quite rude and said I could call back to make the appointment when they accept it.
I then called fietsenwinkel again and asked to speak to a manager. The agent called Mark, refused to put me through to a manager and just told me to email. I told him I wanted to get it sorted now, as I've been without my bike for a long time. Mark did not care and just told me to email.
A very bad experience at every step.
Don't be lured in by their low prices and offers, and definitely not by their service contract. It's not worth it.
**UPDATE** Despite a PROMISE from Bas (see reply below) that an engineer would call me to make an appointment to fix my bike, I STILL haven't received a phone call almost a week later. This is becoming a joke now!response / report this review -
31 January 2020
Horrible, horrible customer service. Don't buy from here if you value your time.
The bikes are cheap but I wish I had spent more money upfront somewhere else, so I wouldn't have to wait MONTHS to get a bike repaired I got only two weeks ago.
And this is my third bike from fietsenwinkel.nl, third time the bike was delivered with a defect, so it's not a one-off. All three times took weeks or months to get a repair, even when the problem was incredibly minor (like re-attaching a wire, which, after waiting for months for a reparation, the mechanic did in 5 minutes while I waited).
If you really do want to buy a bike there, make sure you don't get insurance through them. Buy an insurance policy directly from the insurance company. Because if you do it through them, you don't get your money back in case of theft, but are forced to buy another bike for the same price. In my case, the price of the exact bike that got stolen went up at the time of the theft, so they wanted me to pay 150 euros extra to get the exact same bike I had already bought three months earlier. This is the kind of company you're dealing with.
There are many other, better places to buy a bike. Don't get sucked in.response / report this review -
09 January 2020
What could have been a great experience for delivering on time, the customer service is terrible. There is no courtesy on the communication and there is no attempt to even understand my request. If you expect to have any after sales experience, prepare to be disappointed.
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10 December 2019
Not even worth one star. Bought a bike here which came with a broken saddle. Fietsenwinkel.nl doesn't want to cover this, claiming its due to wear and hence, not part of the warrranty. Customer support desk is super inefficient and clumsy as well, took me close to 3 weeks to get an appointment with a bike store to actually look at the bike. He also complained about fietsenwinkel.nl.
Conclusion: if you pay peanuts, you get monkeys > Don't buy your bike here
UPDATE: After a lot of back and forth, they now agreed to replace the saddle. I will switch back to 3 stars!response / report this review -
01 October 2017
Very good service ,nice and friendly personal. If you are looking for quality ,I recommend this shop.
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13 September 2017
Excellent service and advice from a very friendly knowledgeable young man at Amsterdam shop . I have a MTB 29er chosen which is ready tomorrow at a very competitive price. Good facilities to test ride different bikes. This is my second bike from fietsenwinkel and I am very satisified with this company and service . Top Shop.
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12 September 2017
Great store, kind and professional people and a big assortment of different e-bikes and bikes
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25 August 2017
Good bikes for a good price, delivered assembled at your doorstep
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30 June 2017
The site has good search filters to help find just what you need and the staff were really friendly and helpful when I stopped into one of the stores. One frustration I had was the number of bikes with an "unknown" expected delivery time. There's no explanation of whether that means they're unavailable or just need to be ordered so may take a while to arrive. But overall ordering was a good experience.
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07 June 2017
Inmiddels meer dan een jaar ellende van mijn nieuwe ebike twv circa 2700 euro.
Begin 2016 een Sparta ebike gekocht met duur slot, beide defect geleverd. Daarom geruild voor een Gazelle CX ebike en geld van het fietsslot retour.
Gazelle bleek na 1e servicebeurt ook defect geleverd te zijn,want de ratel van de kettingkast hoorde niet en werd vervangen.
Daarna heb ik nog meerdere reparaties moeten doen, maar zonder succes. Ik kreeg de fiets zelfs terug met meer bijgeluiden en schade van het transport!
Het ophalen van de fiets voor transport wilde ik niet meer, omdat ik regelmatig een dag vrij heb genomen en dan kwam men uiteindelijk niet opdagen of het busje was er maar de beloofde fiets zat er niet in.
Voor transport moet je de fiets elke keer eerst naar een servicepunt brengen ter beoordeling en daarna weer afhalen zodat deze thuis opgehaald zou worden, tijdrovend.
Dus met goede (valse) hoop, toch de fiets voor reparatie gebracht, dit keer naar een servicepunt.
Iin een maand tijd meer dan 8 x langs geweest bij dit servicepunt, waarvan de helft van de keren voor niets was omdat een defect niet was opgelost. Ik kreeg de fiets mee met ' hij is gerepareerd', dus ik druk de rem in, ' nee hoor meneer, de rem doet het nog steeds niet en ik hoor de fiets ook nog steeds hard kraken bij het opstappen', ' dat kan niet mevrouw, jouw fiets is gerepareerd' . En dat een paar keer nota bene. Levensgevaarlijk op een ebike!
De handvaten van de fiets die volledig zwart van het smeer waren toen ik de fiets kwam ophalen.
Een greep van defecten in 1 jaar tijd:
- kettingkast vervangen
- display vervangen
- slag in achterwiel
- spaak kapot in achterwiel
- achterrem kapot
- krakende trappas
Ik sta elke keer zo'n 20 minuten in de wacht aan de telefoon om een reparatieverzoek te doen.
Als je een klacht via hun site indient, dan staat er dat je een kopie per mail krijgt. Dat gebeurt vervolgens niet. Geen schriftelijke terugkoppeling wat is gerepareerd. De misleidingen en valse beloften zijn ontelbaar.
De medewerkers zijn over het algemeen vriendelijk en behulpzaam, het is de totale organisatie en communicatie waar het aan schort.
Nu een jaar later zie ik exact dezelfde klachten van mensen op trustpilot.
Ik ben helemaal klaar met het oneindige gerepareer waar fietsenwinkel.nl mee komt en het bagatalliseren van de problemen. Dit is zonder twijfel een ONDEUGDELIJK product. Om over de organisatie nog maar te zwijgen. Aan mijn verzoeken tot ontbinden koopovereenkomst geeft men geen gehoor, zij zeggen alleen te kunnen repareren omdat de fiets al is gebruikt. De wet zegt echter wat anders, dus ik stap naar de Geschillencommissie!response / report this review -
06 May 2017
All bike types available for testing on a secluded terrain
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23 March 2017
Very friendly and knowledgeable staff and good selection of bikes available to test.
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12 March 2017
Waste of a journey. Very small selection of bicycles and hardly any choice for childrens bikes.
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