About
Location :
Added by Jopie, at 11 December 2020
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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8 Reviews
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27 November 2021
Super happy with my QUINTY ring! its faster than I expected 🥰 Thank you! I will order more in the future 😄
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03 September 2021
Great service!
I could design an ring to my liking in an easy and pleasant way.
The delivery of the jewel was earlier than announced and it arrived in a beautiful package. The jewel I ordered was beautifully crafted. No complains at all!response / report this review -
26 August 2021
Good and quick service, we are very satisfied with the ordered ring.
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20 August 2021
All my interactions with the customer service team were very pleasant. The team is patient and knowledgeable and they go out of their way to help and advice. I have nothing less than awesome to describe my experience so far.
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12 June 2021
They are thieves who withdrew the money and two days later they said that the customs laws in your country do not allow the entry of jewelry and the money was never returned Beware of dealing with this shop of thieves
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26 April 2021
Worst customer service and rude employees.
My fiancé sent in my engagement ring on the 19th of March 2021, that was delivered on the 23rd of February 2021, to have it fixed after it bent whilst I was playing with my 10month old Cocker Spaniel puppy.
Thirteen days later, on the 1st of April, we got quoted €550 to remake the ring which we bought for €3600. We decided against it, because we felt it was too expensive for a ring that was already expensive and that was barely a month old. We went into discussion with the Diamondsbyme to see if we could fix the ring at a lower cost, or in a way that would not cost them to remake the ring entirely.
On the 8th of April they made it sound like they would have to work on the ring before they would be able to give us a quote for the reparation. On the 21st of April, they said that they haven't done anything yet, but that it would cost €100 to try and bend the ring back into position. They recommended fixing the ring for €550 instead because we would lose our warranty. We decided to ask for the ring back so that we could take it to another jeweller instead. On the 21st of April, we were told that our ring would be sent back that same or the following day. It has now been 4 days and our ring has still not been sent back. We were told to wait and that they were very busy, and further more, our bent/broken ring has to go through a quality check before it can be sent out.
We are at an age were many of our friends and acquaintances are getting engaged, but we will most definitely not be recommending Diamondsbyme. Their after sales services are non-exciting, they are extremely rude and you have to phone them every day to get any feedback.
We have never come across service like this, and it is a shame that such a happy and exiting life event can be reduced to such a stressful and frustrating ordeal.response / report this review -
22 January 2021
The ring we bought is lovely and the customer service was great , they went above and beyond what they needed to do .Highly recommended !
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18 December 2020
Terrible customer service. Quick to reply but do not stick to their own return policy. Unwilling to acknowledge clear problems with the jewellery, I just hope they stick to their "lifetime guarantee" when the diamonds start to fall out.
Edit with my reply to your response:
Hi DBM Team,
What you tried to explain to me via mail did not at all match your return policy on your website - which you have since changed. Hopefully no one else will have the problems I had.
I was well aware of your return policy. Your website used to state: “To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.” I contacted you before the 60 days had elapsed and at first, it wasn’t a problem for me to return my item. I replied with a question about shipping and then suddenly it wasn’t ok for me to return the item anymore.
Of course you couldn’t know that the ring hadn’t been worn for 90% of the 60 days since it was my wedding ring and I had ordered it ahead of time to ensure it arrived before the day. But this doesn’t matter. I then asked your service representative to confirm there where issues with the ring which I had taken photos of - the claws holding the diamonds are misshapen and cut almost through meaning the diamonds could fall out - which they refused to do. I had not said anything about scratches, I was concerned about the diamonds falling out of my wedding ring! I was told I could send it at my cost and my risk at the post losing it to you to be checked - or more likely not checked. I have to pay to ship it around and hope that it doesn’t get lost even without confirmation that it will be fixed when it arrives to you? Even registered post wouldn’t cover the price of the item.
Why have a return policy of 60 days if you are worried your customers will “intensively wear” their jewellery?response / report this review
