They did some body work for me and painted. It looked quite good.
There's been a lot of improvement with the new management. They always do the 'after service' calls to confirm everything is ok.
Quite expensive to fix up your car..about 300% more than normal market rate but you will get a good job and most often times, great quality
VERY POOR service. My car was overheating and they recommended changing the engine and fans. Cost was about N900K. Left car with them for 3weeks, pickup car but car still overheating though they claimed engine and fans were changed. Returned and pickup after changing relay, car still overheating. Returned and pickup, car over heated and bursted the radiator and melted the fan. Returned and they claimed radiator and fans were changed. Pickup car today and less than 15mins Drive, car started overheating again. They installed a leaking radiator that they actually green painted areas that were bad, leak came from those areas.This is Christmas season and I have not means of transport. These guys are INCOMPETENT to say the least.
The exterior looks pretty good but the interior painting should be remade to add color to it.
My husbands car has been with them for a month and each time I've gone to pick it up there is always something else wrong with it. I would never have expected the terrible customer service we are receiving from them, especially after paying such a huge amount of money. Yesterday was the final straw for me because after picking up the car for the third time we brought it home and the next day the car died on the side of the road. It took them more than 3 hours for them to send someone out to fix the car and drive it back to their shop. 24 hours later and we are still in the same situation. No one had the decency to call and update me about the car and as usual I had to call them. Its quite sad that this is happening. I would have been better off going to a cheaper mechanic because apparently the mechanics at Germaine Toyota Lagos have no clue on how to fix a car properly . I really wonder how you received so many customer service awards because for the past 1 month, your customer service has been non existent. Mr. George (the service manager) is the only person that has shown a high level of customer service and he found out about car issue late. I'm tired of hearing apologizes, please fix my car or refund my money!!!!!
Might delay but they get your car fixed
Their workshop is superb, they got good Toyota vehicle too
Costumers are treated fairly
Great
Under the new mngt Germaine has transformed into a world class auto shop overnight. The service is amazing and they're very efficient. Great place all round
They repair car good
A leading automobile dealer