FNB has more customers right? So it's ever crowded with long queues but that's normal. I love banking with FNB but the customer service there is rather poor.Sometimes there's only 1-2 people helping at the tellers(there are 4 tellers) which is not good as there's always long queues. I won't advice to go to FNB before running your errands.
It's a shop... Not bad...