Volkswagen Glenmarie (F.A. Wagen)

Location :

Lot. 43, Jalan Pelukis U1/46, Seksyen U1, 40150 Shah Alam, Selangor

• Anynomous

  15 April 2021

  Knowledgeable and professional sales advisor. They will attend to all your queries. Highly recommended!

• Anynomous

  15 April 2021

  Good service n professional staff! Highly recommended!

• Anynomous

  14 April 2021

  Very knowledgeable and professional SA. Will attend to all your queries from A-Z. Easy, friendly and approachable SA. Importantly, the location is easily accessible and a lot of parking space. Strongly recommend to come here and buy your dream VW car!

• Anynomous

  05 September 2020

  Had an awesome experience here. Recently bought a Golf R Line for the missus. The process from start to finish was very pleasant. Big thanks to sales guy Khairul who had tirelessly assisted and attended us. Highly recommended.

• Anynomous

  02 September 2020

  5 star service for Nizam. Very responsive, fast action. Manage to get our beloved Arteon just within 2 weeks time. Superb service. Highly recommended you all to F.A. Wagen Glenmarie. Also thanks for others Sales Person and especially for Manager, willing to spend time with us upon car delivery, have some chit chat and coffee time. Thanks for good works for all staff too. Much appreciated!!!!

• Anynomous

  03 April 2018

  This workshop represents a disaster, I am very disappointed. During a regular service it was noticed that the horn has to be replaced as warranty but no stock. After three reminders and two months waiting I finally learned that the parts has arrived and an appointment was agreed. It was also agreed that the wire for tilting the back seat will be repaired as well. The work would take two days. I delivered the car on a Thursday morning and went back at 4 PM on Friday to pick up the car. Guess what: Only then the replacement of the horn started and it took maybe one hour. Upon handing over the car back to me at 6.30 PM I was informed that they did not manage to repair the back seat wire at all! SA promised to call me back next day for a new appointment. I'm still waiting.......

• Anynomous

  21 March 2018

  This place has no sense of customer priority, I was made to wait more than 1 hour to collect my car. This is ridiculously disgusting and unacceptable. Precious time is wasted. My plan to buy another VW is now scrapped.
  Pls don’t ever buy a VW in Malaysia.

• Anynomous

  08 March 2018

  Bad Service, Poor customer service support. Never keep up to promised delivery time.Rude workshop manager. Poor follow up on customer complaints. Customer need to follow up on availability of parts. Poor availability of parts.

• Anynomous

  02 March 2018

  I thought the service improved since my last visit, but definitely poor. SA told he will order spare part and will call me after 1 week. Two weeks later still waiting. When called, SA was on training will follow up the following week. So only SA is the only one who can update? Then my call was transferred to sparepart but they on the break until 10:30. The call was at 10:29.

• Anynomous

  22 February 2018

  Apointment set for 11:30am. I arrive at 11:20. 45 minutes later I’m still waiting for someone to receive my car. At Nissan PJ, I set an appointment, I arrive, they immediately receive the car first thing, never once I had to wait.

• Anynomous

  09 November 2017

  If only I can rate with zero star. Very slow service. My car has been there almost 2 weeks. Call them to check if the car is ready but 2½ hours later when i called, they still couldn't find out it is ready or not.

• Anynomous

  23 October 2017

  I would have given it 1star based on previous experiences except that the last customer service rep was particularly helpful. However to illustrate how bad it is, I'll just say that I'll never buy a Volkswagen again if only to avoid servicing it.

• Anynomous

  07 July 2017

  lousy service. telephone always breakdown. incompetent service advisors. always no stock.

• Anynomous

  31 May 2017

  The lady who pick up the phone did not even answer my question just hang up. If you don't like your work just leave. You are giving a bad reputation to the brand Volkswagen which we loved the car.

• Anynomous

  30 April 2017

  I ordered spare parts via phone to service advisor. Now more then 3 month no reply. I try to call and whatsup but didint reply. Better they close this center

• Anynomous

  06 March 2017

  Every staff to manager is an expert in sweet talking and making empty promises. They seems to learn the art of lying from their master in germany. Avoid vw at all cost.

• Anynomous

  02 February 2017

  Seriously one of the lousiest service centre you will even been to. Having such a huge team of customer service doesn't guarantee quality. Why not hire 5 superb highly efficient people instead of 15?
  
  P.S. I was scammed for RM200++ for A WIPER at here upon collecting my car for normal service while I was told it was the price for a PAIR OF WIPER.