About
Location :
Added by Jopie, at 18 August 2017
Opening Hours
- Monday 1:00 AM – 12:00 AM
- Tuesday 1:00 AM – 12:00 AM
- Wednesday 1:00 AM – 12:00 AM
- Thursday 1:00 AM – 12:00 AM
- Friday 1:00 AM – 12:00 AM
- Saturday 1:00 AM – 12:00 AM
- Sunday 1:00 AM – 12:00 AM
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16 Reviews
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15 July 2023
The people here are garbage. I arrived 1hr 30mins before my flight and I still missed it because the staff is unorganized and very unprofessional. They seem to despise their flyers. They didn't help me get another flight either. I lost out on $1,100.00 for flight tickets and the $225 for the CBX pass. Do not travel Volaris, they dislike Americans!!!
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16 April 2023
SCAM! Do yourself a favor and pay with a credit card. If they overcharge you do not waste your time reaching out to their customer service just go straight to your credit card and dispute the charge. I flew twice with them this year and they overcharged me both times. One trip was charged twice on my credit card and the other time they overcharged me on luggage. My experience with trying to get a refund from them is as follows.
1. They have you submit a ticket.
2. After 15 days they will just close the ticket as resolved.
3. You have to reach out to ask why they closed your ticket or else they will permanently close the ticket after a few days.
4. They then lied to me about the terms, charges and prices. Luckily I kept all receipts including their terms and conditions at the time of my purchase.
5. Finally after they accepted fault, they refused to give me my refund and only offered me Volaris credit which expired within a month and was for an amount less than what they overcharged me for.response / report this review -
27 March 2023
They could work on optimizing the boarding procedure for the plains. The staff on the airplane are usually friendly, now and then there are clients who are a pain to bear because they consider themselves as high priority or some bisnitch.
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18 February 2023
At the time of my visit I realized Volaris had subcontracted the luggage handling and the subcontractor was not performing as needed. I wonder who got a cut of that contract
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14 June 2022
The worst airline in the whole entire planet. Don't be fooled for being the cheapest, they will charge you a very high airport tax "TUA". Worst customer service. They are always never wrong. Was told at the gate from TJ to Culiacan that they would take my carry on bag at no cost and then later on they call to ask me if I was flying solo which I was and then they charged me $500 pesos for overweight. In TJ they always only weight bags at the gate randomly to the folks who are waiting at the gate early and not to all the groups. Might as well act dumb far away from the gate until they actually start boarding since there were many people with carry ons that looked very heavy and they boarded with no issues. In flight meals are super expensive. Flights are always packed with little to none leg room.
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23 April 2018
Servicio intermedio no es malo pero tampoco es el mejor, sólo está bien viajar con ellos si sólo si vas en Premier.
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01 April 2018
Unfortunately at the end of my trip had bad experience with the check in to document my baggage. By mistake I bought median baggage to carry on -online which I paid $399 mxpesos and at the time I got at the airport I asked to switch my baggage to document. The lady the was at the check in, was rude, didn’t seem to want to help and at the end; I ended up paying another $500 mxpesos. Everything was good at the airplane all other employees were okay, but the fact the there is no good customer service of other people made me make the decision never flight again with Volaris. This was my first flighting with airline. If the lady would of be more understanding or suggested at less, something else like, let me see what can I do or call this number, I would had a problem. The money here is not the problem is the fact that there was no consideration at all.
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21 February 2018
Tardas más para obtener tu equipaje que lo que dura es un vuelo de dos horas te dicen que tu equipaje lo recogerás por una banda y te lo entregan por una totalmente diferente.
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04 February 2018
Horrible service very irresponsible 3 hrs delayed and they employees answer is "you have to wait!!
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31 December 2017
Do not come to this airport they basically steal your money there employees that give you attitude don't even bother to help you if you don't like your job go work some where else and felt very discriminated and if you bring stuff from they basically throw everything away save your money go to another airport
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06 December 2017
Respecto a los retrasos del dia 26 de Noviembre son consecuencia que el dÃa 25 por la noche habÃa demasiada niebla y no era posible Entradas y/o salidas del aeropuerto de Tijuana. Las personas deben de comprender que nos es culpa de la AeroLÃnea y/o Aeropuerto. El vuelo 419 de CLN a TIJ debÃa arribar a las 11:30pm del dia sabado 25 sin embargo aterrizamos en Cd. Obregon Sonora y estuvimos esperando hasta las 9:30am del dia 26 de Noviembre (Domingo) Aviones en Mexicali, Hermosillo, etc esto fue la causa del retraso el dia Domingo. Sin embargo debe haber mas informacion al respecto e informarnos. Por parte de volaris no habÃa informacion suficiente en el aeropuerto que nos dejaron alrededor de 10 horas Quizás esa sea el problema "Falta de Comunicación con sus clientes".
Un mensaje al telefono, actualizacion en el estatus del vuelo, información en el aeropuerto, etcresponse / report this review -
05 December 2017
hola si me falta un apellido en mi pase de abordar cuanto me cobran al momento de viajar ya hice check in por que pense apareceria en el pase de abordar y nada alguien me puede ayudar tijuana
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29 November 2017
El servicio es pésimo, el domingo 26 de noviembre del 2017. Me hicieron esperar una cola de más de una hora en el aeropuerto de tijuana. Me documentaron 20 minutos antes de abordar y me dijeron que mi mascota no podÃa subir al avión, lo lamentable de esto es que no me dijeron de forma oportuna (Llegué a las 12pm y me atendieron a las 2:10pm cuando mi vuelo salÃa a las 2:30pm con destino a Guadalajara). La cereza sobre el pastel fue que el vuelo se tardó una hora más en salir. Es un asco de servicio, lo único bueno que tiene es el precio.
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11 November 2017
Pesimo servicio en Volaris, 4 horas de retraso en un vuelo de Tijuana a la ciudad de Mexico mas dos de diferencia de horario. Desepcionado completamente, pero para ellos tu tiempo, tu vida, tus compromisos, solo equivalen a $150 pesos para que los cambies por una torta y un refresco.
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02 September 2017
Es una verguenza tener empresas como Volaris, que usan promoción engañosa.
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25 August 2017
These assholes don't deserve a single star. They steal what's in your luggage.
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