Villa Maria Cristina Relais & Châteaux
Av. Paseo de Presa de La Olla No.76, Centro, 36000 Guanajuato, Gto.About
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Added by Jopie, at 07 May 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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27 April 2018
Delightful. Gorgeous property, attentive staff. Great restaurant. I will definitely return.
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14 April 2018
Way over priced hotel given the lack of attention to the property. The jacuzzi didn't work and the exterior jacuzzi had dirty water. The spa staff did not arrived on time. The restaurant had a black mark on the table cloth. And a maze just to get to your room.
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25 February 2018
This review is only for the spa as we were not hotel guests only spa guests. The property was lovely, exactly what you would expect from a R&C property. We have stayed at several and have gone to luxury spas all over the world.
We had an absurdly long week of Spanish intensive and just wanted a day to relax. I contacted the hotel about the spa and their services. I was sent a pdf of available services. I expected them to be expensive because it's a 5 star resort. To compare a massage is $1500 pesos. A good massage can be had at a day spa in Mexico for as little as $250 up to $800. So this was twice what a more expensive massage would run you elsewhere. We were splurging for the luxury spa experience. When I went to make the appointments I was informed as non-hotel guests we would be charged an additional $750 pesos for use of the facilities including jacuzzi, barely heated pool, and sauna (wet and dry). Ok, I have never been charged extra for facility use with a paid service at a luxury spa.
We had a couples stone massage. The staff was nice and attentive. It was good massage but not exceptional (remember we are paying exceptional prices), the massage should be exceptional.
We decided to pay for use of the facility. The spa is nice but it's small. There was no calming music playing. A lot of staff comes through the spa, including maintenance and housekeeping people. Not the chill out we had hoped for. It turns out the jacuzzi is on the roof 3 floors up. The view is lovely but it is awkward walking through the hotel. The jacuzzi itself is not particularly clean, it could use a through cleaning. The steam room is actually in the shower in the bathroom,also awkward. The sauna was as expected. Pool also could have been cleaner, there was a fairly large ball of hair in the bottom, it is heated but not warm.
We were offered slippers. Towels and water were readily available. We were not offered robes or lockers. We had to keep our bags with us, also awkward.
When we went to pay. It turns out the facility charge was an additional $750 pesos per person so that was an additional $1500 pesos to use some of the facilities (no lockers, no robes). We paid a premium yet it felt like they were nickeling and diming the whole experience, not exactly getting what you pay for. A lot of things about the set up is awkward and not what you would expect from a place of this caliber. It was an ok experience but not one we would repeat.response / report this review -
05 February 2018
This place has a great restaurant, the staff are friendly and helpful, lots of hot water in the showers and both indoor and outdoor pools. There is a wonderful 'old Mexico feel with 5 star western facilities. Perfect for a weekend or a week.
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07 December 2017
Great customer service. Rooms and g@rdens are clean, well taken care of, incredible comfort and attention to detail . Just loved it! ❤🌟🌟🌟🌟🌟
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31 October 2017
Without a doubt the finest restaurant in the Bajio. A+++ for chef and service.
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11 September 2017
Lovely place with a marvelous architecture that resembles the structure of Guanajuato. Friendly and helpful staff. Great spa and gym facilities
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29 July 2017
Very nice hotel. A bit far away from the town centre
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20 July 2017
Just love this place! Friendly staff and management. Good food. Excellent facilities.
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22 May 2017
The hotel is very nice. It is an excellent place to rest for a weekend.
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03 May 2017
Hermosos hotel, solo que el servicio del restaurante es EXTREMADAMENTE lento. La comida rica
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25 April 2017
Excelente Servicio, Deliciosa Comida y el SPA es realmente único.
Vale lo que cuesta. Gracias LUIS por tus atenciones.response / report this review -
19 April 2017
This place is awesome!
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21 March 2017
El lugar es hermoso, perfecto para ir en pareja. Sin embargo hubo algunos detalles que no esperas para el precio del lugar. En recepción se equivocaron de habitación y un acompañante tuvo que dormirse en un sofá donde no cabía.
La comida de la cena es delicioso, pero el desayuno sin sabor.
Pedimos unos hielos a la habitación y nunca llegaron, creemos que es el mismo problema de la recepción, porque los meseros y el botones te hacen sentir muy agusto y bienvenido.response / report this review -
14 May 2016
All the staff was super helpful and friendly
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