You call for reports and it seems that you are doing them a favor, lousy customer service,
I am looking for a physiotherapy office for my husband, and I called to ask for information, a very sharp woman answered me and when she asked for information about the schedules she told me what day she could go, I told her that I still did not know the day that I had to check that with my husband, but if he gave me the hours and he answered me very badly, I should give the number to my husband so that he will call. Nothing costs giving me the hours of a consultation.