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Added by Jopie, at 20 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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02 November 2021
Hotel is good for the price. A great view of the beach.
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07 September 2021
I got two rooms on Expedia. I unsatisfactorily give it a 2.5 star ⭐️ stay. First room of the paid “upgrade” was a 2 star and second room was a 3 star. We had two rooms (One for six nights and other for seven nights) Dissatisfied and disappointed. Definitely not a four star hotel, maybe 10 years ago.
One room we had to change three times due to water on the floors around the beds. Third and final two bedroom was a 3 star (but after three moves!!).
The other room we “upgraded” was not worth the extra charges or really considered an upgrade.
The fridge was unsanitary with a baby roach dead on the door frame. The view was of the elevator right outside the balcony with a sliding door that didn’t lock, so if you wanted to you could enter through balcony into our room. Inconsistent water temperature in shower so impossible to get to a comfortable temperature. No light bulb for lamp on the counter and TV didn’t work (We don’t do much TV but that’s not the point). The bathroom wall had mold, it was dark with a mildew smell, it turned into a swamp after showering. The main door malfunctioned (final time complaining, not even security or management could open with “Master” keys so maintenance had to dismantle entire lock system only to “place” batteries so we could move out (room 425, 2 star).
Spoke to the general manager Arnulfo and seemed concerned about our situation and moved us to another room (112, 3 star). It was smaller and per the complaints and issues presented he was going to give us credit (Arnulfo would push off each day after our move delaying any information concerning the requested reimbursement until it was time for us to leave. He failed to follow up with us regarding the issues since he placed responsibility of reimbursement on the “business” side.
The staff was the difference though but we paid for something we expected to be a “4 star” housing facility only to have the initial experience of a 2 star. The final room we were moved to as the “upgrade” was better yet terrible in the end as the last two days, the drains in the bathroom gave off a sewage smell. Unsanitary.
Why complain when we would only have to move to ‘another’ room and possibly encounter other issues?
The pictures online are outdated showing what the “Emporio” once was maybe 10 years ago. The location is perfect yet they cannot advertise to be a 4 star for that is false advertisement. Ownership should be ashamed but most importantly acknowledge their staff to be their true asset and compensate them properly.
It’s been months now and I’ve yet to get a response about the complaints and refund of “upgrade” request!response / report this review -
12 July 2021
Good hotel for the price. Direct access to the beach. Has a full size pool for adults and another pool for kids. Has a restaurant on-site. Friendly staff. Located at the beginning of the "malecon." Numerous places to eat nearby.
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07 June 2021
Old but in a good location. Very friendly staff and the price is low for what you get.
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16 October 2020
If i could give this establishment a ZERO i would. First of all i stayed here from 10/8/2020 to 10/13/2020 and it was the worst stay of my life it felt like a hotel from hell. If you're wondering how my stay was the room smelled, i had random hair in my sheets, my pillow had so much dust and my sisters room had random hair, her restroom smelled like pee, her room had mold and a dead cockroach. The only reason we stayed here was because my sister was having her quince here and they CANCELLED her party 5 days before and they are still refusing to pay my mother back the 37,500 pesos!!! Before you book your stay i recommend you look at other places cause this place is unprofessional and won't clean your room for room service. NOT WORTH IT!
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28 April 2018
Asistí esta semana a un evento en uno de los salones del hotel, a la entrada estaban realizando algunas remodelaciones pero sin molestar a los huéspedes del hotel. El personal muy atento, las instalaciones muy limpias y el equipo que usaron para la conferencia fue acorde y funcionaba perfectamente. Muy buena experiencia.
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28 April 2018
El desayuno buffet del restaurante de este hotel es excelente, a pesar de que no es muy variado en platillos fuertes para el desayuno, esta muy bien complementado con las quesadillas hechas sobre pedido, asi como los hot cakes, la fruta esta fresca y con muchos acompañamientos. Es un lugar que vale la pena visitar.
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21 December 2017
The hotel is really nice with direct accesos ti the beach. Been there for 4 days the room is confortable but the service usted to clean my room really late. The ubication is just perfect with so many stores and restaurants really close.
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07 November 2017
Nice and fun place
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02 October 2017
The hotel is definitely not 5 star but the value for the price of the rooms is well worth it. Great pools, beach access, excellent restaurant onsite, English is spoken, and the staff is very attentive. Our room was clean and comfortable and the free wifi worked well.
Be careful if you have little ones my son slipped and fell in the kids pool and ended up needing 3 stitches. However, the lifeguard on duty provided excellent first aid and the security manager on duty that day provided us with transportation to and from the hospital.
Overall we were very happy with our stay. (One more side note: it was more expensive to book a room at the front desk than to reserve online through hotel tonight and they wouldn't honor the online price. I had to actually go online from my phone while at the front desk, make the reservation, then wait about 20 minutes for the hotel to receive it. Kinda silly in my opinion). We paid US $71 which included taxes and fees for one night for a family of 5.response / report this review -
17 July 2017
Lack of attention to the guest, very small rooms, lack of care of facilities, no lifeguards or security supervision in the hotel, poor quality of gastronomic service
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11 July 2017
Clean rooms good staff and every room has a good view
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06 July 2017
Hotel is in a great spot, no to far away from restaurants, and if you select a room in the middle you get an amazing view
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27 April 2017
My expericence at Emporio Mazatlan was horrible. When I arrived to check in the room was not ready, I had to wait an hour for my room. My dad has a bad knee uses a cane to get around I asked for accomidations and according to staff that was not possible. I have family in Mazatlan that wanted to come visit and Emporio was charging me extra. Visitors were not going to use any of the facility or stay with me, no need to charge for a hello from family. I ended canceling my stay because I had never had these issues at other hotels in Mazatlan which I visit every year. Perdo the manager told me I had to pay for the nights I was canceling and acted like a big jerk. The hotel charged me for the nights. At the moment I am trying to get my money back that this hotel took and made double the money. I would never consider staying in this hotel ever again.
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