Poor customer service, I sent money last Tuesday and when my friend went to receive the money, he was told that he can't receive the money as his full name should be mentioned in the transaction, I called Western union yesterday (from the same mobile number I have provided when I sent the money) to inform them about the situation and my friend's full name however I have been told that I have to go back to the brunch and show my ID (they have taken a copy of my passport) being in a far island I had to wait for my day off next Tuesday to go to Male and this has disappointed my friend as well, my question now, if the full name is Mandatory why the employee who did the transaction proceeded it without making sure that all the information are correct and why I have to suffer because of this? really disappointing.
Very Cool Services and Friendly staff.
I Appreciate.
One of the western union outlet in capital male'
Service is too Slow. Need improvement
Western Union Outlet in associate with Villa Group Maldives.
Peak Hours. Late afternoon