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Added by Jopie, at 10 April 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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17 Reviews
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30 March 2018
Highly security guarded
Warm welcome
Nice beach view
Good food
Cosy placeresponse / report this review -
09 March 2018
Lovely 5 star resort with great amenities. There beach could be better for swimming but you need to go to the West side of the island for good swimming beaches.
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04 March 2018
I never write reviews, but I had such a negative experience here that I feel the need to at least make you aware incase you are thinking to book this hotel. It's Such a shame because I'm sure it was a nice place when it opened However all of the details have fallen through the cracks. Underwhelming at best. General manager not present. Night manager has very Poor customer service and follow up. Poor attitude all around.
We were in one room for four nights, the sheets were never changed and the bathtub was never cleaned. Never.
For the food: I advise you to not book half board, very limited options if you have any dietary requirements, and you have to pay a supplement for most of the menu items anyway.
A Few of the staff members are great, specifically at Stars, but for the most part, especially in the Rum Shack, they are very rude. Our reservation for this restaurant, that was made by reception, was not honored when we arrived, and we had to wait almost two hours to eat. Prices for Evian water is the equivalent of 10 euro for. 75 liter bottle. Pic attached of the "grill" they were offering that night. Not sure what it was, but it resembles a dog.
Hot tub in spa was never hot. They said it was getting fixed, but not during our stay.
At the beach, they hide the towels under the umbrellas instead of putting them away, and they put these same towels out every day So they are never clean. See attached picture.
We ordered drinks on the beach and when the bill arrived we were Charged different prices on bill than on menu. When I refused to sign the check due to the incongruency, someone from the staff came banging on our door a half hour later (though we had the do not disturb) and demanded I sign the check, saying that they had increased the prices but forgot to change the menus.
Filed several complaints which went ignored, except by the F&B manager, who went above and beyond his job scope to pick up the slack of the other managers.
We were upgraded to a pool villa but could not use the pool because the pool light was detached and there was a risk of being electrocuted.
To top it all off, at 830 am, we were awoken by a member of housekeeping, who let himself into our room. We told the night manager who said that is their policy that if we don't answer two times, housekeeping must let themselves in. At 830 am.
Very disappointed that I was promised a follow up from the hotel manager, and a month later, still nothing.
They do not value guests at all.
Do yourself a favor and go elsewhere.response / report this review -
21 February 2018
The hotel is luxuriously designed and decorated. It has a fantastic SPA, pool, and green areas. It has a unique library for those who wants to rest away from the sun. The library is also supplied with fruit, cakes, hot and cold drinks for those who want a snack in between meals. All rooms are large, well equipped and have a sea view.
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18 February 2018
Shanti is situated to the south of Mauritius and have great views of the sea. While the facilities offered and rooms were great, quality of service still has some areas that need significant improvements.
Our room was not ready until almost two hours past check in time of 2pm. No decent explanation was given for this delay. However on the day we checked out, they insisted we leave at the check out time of 12pm.
The room was of a good size and contained all the expected conveniences. It also had a bunk bed for the kids.
The food was ok but choice was limited. Flies are also a problem in the dining area, especially at breakfast.response / report this review -
18 February 2018
Fantastic great setting excellent staff . From when we arrived at Shanti we were at home . We were worried that the hotel is in the south but good weather . After Ambre this felt like heaven
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02 February 2018
Nice place to spend a weekend, the villas are amazing, service is good, food is excellent
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22 December 2017
The best beach in Mauritius. Not even the Four Seasons can beat this.
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22 December 2017
We thoroughly enjoyed our 7 night stay at the Shanti. Everything was perfect: our luxury pool villa (205), the food, the spa, the pool, the location and the service we received. Special thanks to Priya, the guest relations manager for making our stay extra special. And a special mention for Azem and Sanjoy for looking after us at breakfast and dinner.
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24 November 2017
One of the best place to relax a bit expensive though
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16 August 2017
Love the place , the service , the food , the beach , and specially priya the butler of our 2 bedroom villa 💕💞👍
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10 August 2017
This hotel is fantastic if you would to have relaxing and our taxi driver Mervine Pothanah is very nice taxi driver if you would to go to any place in Mauritius.
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16 March 2017
Excellent resort and spa great service excellent food by Chef Willy
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13 February 2017
I spent Christmas and it was fantastic. All people we met, have vacationed at the hotel before, and I can understand why they were back. There were people from everywhere, Sweden, USA, Italy, France, Germany, but you only meet them for the free drinks at sunset on the beach. Beautiful, I would love to return.
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09 December 2016
A lovely serene place in the quieter side of Mauritius. Lovely food, comfortable rooms and lots of things to do With indoor games, kayaking, snorkeling and the lovely pool. Definitely try out their spa treatments. Their Rum shed is an earthy and unique experience as is their outdoor restaurant - Le kaze mama
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30 July 2016
There's such an allure about this slice of heaven. Located South of the island the drive is quite scenic but entering the resort your treated to truly gorgeous Oasis. Service is supberb on occasion greeted by the general manager. Staff here truly know how to welcome and never forget how to make sure you have the utmost comfort and relaxation. The accommodation perched under the gorgeous night Sky, star gazing here is on another level. We stayed beachfront with palatial rooms fitted with modern facilities. The secluded beach is a safe Reef enjoy a stroll on the beach or book into a relaxing first class spa treatment. Comfort and excellence in food and beverage choices, we enjoyed pizza and salads under our beach umbrella and secluded romantic dinner in the restaurant at night. It will always have a special place for us as we were engaged here at the end of the wharf under the balmy night beneath the stars.The only thing we regret was leaving.
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17 April 2016
My mum and I went there for a get away weekend and it was just wonderful. The staff has been all very polite and hostile at all times. Great customer service and experience. The spa experience was just fabulous and worth going back. The stay was just great and the atmosphere was pure bliss!! The massage therapist was very experienced and has done a great job !! I will visit again and again ! Thank you all for the wonderful time and I shall see u soon on my next trip for sure !! Worth the 10 years of excellence ! Keep up the good work !
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