Connections DMC Mauritius Ltd.

Location :

Crater Lane, Vacoas-Phoenix
Added by Jopie, at 11 April 2015

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• NILESH KESHAV

  15 January 2018

  just got back from Mauritius and must say rather disappointed with the tour guide that was appointed for us as a family as a whole..needless to say that aside from not communicating with me at all actually ended doing tours by myself which actually worked out cheapercommunication in any business is the key and not even answering a whats app is just beyond me.connections need to do proper evaluations on their staff before employment .extremely disappointed..

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• Wilhelm Jansen Van Vuuren

  02 October 2017

  We appreciated the service.
  
  The transfer to our hotel Tropical Attitude was very good, with the driver being friendly and informative.
  
  Our hotel representative was very helpful with good advice.
  
  Thanks for the experience.

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• Thomas Hirt

  22 February 2017

  Das ist ja wohl die teuerste und am schlechstesten organisierte Firma auf der ganzen Insel!
  Im Ernst: wir haben einen Transfer vom Flughafen und zurück gebucht. Der erste Transport war einwandfrei. Dann begann das chaos. Uns wurde versprochen, dass man den Rücktransport noch bestätigt. Alles warten war vergebens. Wir mussten selber mehrmals anrufen, damit wir überhaupt in Erfahrung bringen konnten ob wir zurück zum Flughafen gebracht werden oder nicht. Das Taxi kam dann auch um uns abzuholen, jedoch 30 Minuten zu späht. Sorry, für 180€ erwarte ich etwas mehr!!!!

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• Thomas Cousyn

  11 September 2016

  Awesome trip in Mauritius

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• Alex Banks

  27 August 2016

  I had the great misfortune of dealing with this "company" whilst on my honeymoon in July/August. We were staying in the Veranda Paul & Virginie hotel and our rep was with this company via Thomas Cook. Sadly I didn't get the name of this so called gentleman.
  
  On our 2nd day we met up with the rep and booked 3 trips, at the cost of £700+, at the time I did think it was expensive but went with it - as it was our first offical day there, we had had barely any sleep and we hadn't had a chance to look at our surroundings/talk to anyone. A further 3 days into the holiday we went for a walk in the town by our hotel and called into a local travel agent, to see if they had any further trips available. My findings were a little shocking. The exact same trips and when I say 'exact' I mean EXACT, were £250 cheaper. For example walking with lions and tigers, which included the entry fee and transfer was painfully more expensive for no reason. This was the same with the swimming with wild dolphins and the "exclusive" which was not exclusive at all, Blue Lagoon Trip.
  
  After finding out about this I went and confronted our rep about this and demanded my money back. The reaction, dramatics and lies was the most appalling thing I have seen and will never forgot. Firstly I got the "all the trips are the same", and "these are the prices that all the island is set", after proving him wrong on this, he then pretended to look shocked at prices and he phoned his manager to try to prove these are the price and some nonsensical debate how these prices are impossible.
  
  After this point I had enough and demanded my money back, and then to add insult to injury, the next round farcical behaviour happened. He claimed it would take 14 days to put the money back on my card, which was the biggest lie I have ever heard, after much arguing, pointing out basic refund and banking behaviour he changed his tune and said it would take 9 days. This was no use to me at all as by the time it would of "credited" my account I would be safely home, a tactic which I am sure people who are less augmentative would of accepted and backed down. It was only after I got the hotel manger involved, that I magically was issued a cash refund the next day - deducting 3.5% from my refund.
  
  Completely unacceptable behaviour, preying on holiday makers by over charging them when they arrive to hotels and then making them jump through hoops in order to correct the situation. The only sour point on holiday and worst company I have ever dealt with.

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• Dylan Martin

  18 April 2015

  Very unimpressed with Katja our "hostess" from connections who we were told would meet us on our first day at 12.30 at the hotel lobby. We moved our plans around specifically to meet her and then waited until 13.00 but there was no sign of her. We even looked around for her and put our connections brochure on our table to help whoever we were supposed to be meeting identify us. It would have been nice if she made a similar effort because she was also not reachable on whatsapp as promised. What's worse is that she made no apology for wasting our precious holiday time when she replied that evening. I also then sent her multiple messages on whatsapp to confirm what time our return transfer would pick us up from the hotel to go home. On whatsapp I could see that she had received and read my messages but simply didn't bother to reply - finally I had to phone the connections office to get an answer because Katja's phone was off when we tried to phone her.
  "Hostess"! What a joke.
  
  Does connections care about service fulfilment or just keen to book further excursions with clients? I recommend travellers to rather book excursions through local people - e.g. big John in calodyne area - less frills, way better prices and service is fulfilled! Will be actively avoiding connections next time I travel.

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