So so so unprofessional and very poor customer service. First of all, this place is always flooded with members. They are taking members more than they can accommodate.
You always have wait for treadmills or machines or weights.
Signed up, attended for several months to be denied access on an ongoing basis as they claimed my direct debit was not set up properly. The truth is that their stupid system is not updated at all. Worst! I guess some of their employees dont know how to use it properly.
I showed my bank statement to confirm that everything was fine. Still denied access and NO one dare to call me or reply to my emails. I even ask myself if they know what an email is.
A gym worker looked at my file on the system and despite having paid in full for the month would not give me access to the gym until the Direct Debit issue had been sorted. Her solution was to shrug her shoulders, claim she didnt know what was wrong.
They cant neither answer to your questions nor apologise.
Well, invest in some damn accurate and reliable systems and dont forget to use MANNERS.
Poor professional service when it comes to classes such as spinning. For the past few weeks been desperately trying to secure a bike for spinning.not been able to. It seems that the instructors operate on a preferential systempetit copains!