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About

Shangri-La Hotel, Ulaanbaatar is a lodging, located at 19 Olympic Street,, Sukhbaatar district-1, Ulaanbaatar 14241, Mongolia. They can be contacted via phone at +976 7702 9999, visit their website www.shangri-la.com for more detailed information.

Location :
19 Olympic Street,, Sukhbaatar district-1, Ulaanbaatar 14241
Added by Jopie, at 31 August 2016

Opening Hours

  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours

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19 Reviews

  • Ewen Will
    20 June 2018

    Everything was excellent, the staff were great, the food was very good. Only minor problems in the room, for example shower drain not working and a light bulb in the ceiling was not working. It would have been good to inform at time of booking that the spa is closed. Otherwise a very good stay!

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  • S Crosby
    29 May 2018

    The Hotel was very nice and a welcome after spending several days traveling in other places in Mongolia. The food was good and the breakfast buffet was excellent. The staff were extremely helipful and very accommodating to my request. I highly recommend this hotel to anyone traveling to Ulaanbaatar.

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  • Lars Heiden
    26 May 2018

    The hotel is very nice and the staff friendly and forthcoming. A suggestion about the fruit in the room maybe the customer should be asked what his preference would be in this way he or she will eat it. This could help to avoid food waist

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  • 内田肇
    16 April 2018

    It was very comfortable stay and easy to communicate in English. However just only one thing, the reservation of meeting room at Horizon club, the communication between your colleagues has not been communicated well, thus I did have duly problem to start TV conference with overseas persons. Hopefully it will be set better for next opportunity.

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  • David M
    15 April 2018

    Our stay at the shangri-la was spectacular! Awesome service and we used it as a launching pad to Siberia and the rest of Mongolia. Super friendly staff and beautiful rooms with plenty of toiletries. It’s not the most central location but everything in downtown Ulaanbaatar can be reached within a 15 minute walk

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  • Brandon M
    30 March 2018

    Great atmosphere and the employees go out of their way to help you. Mandy and Flower are such a great asset to the hotel and they are the foundation of why my stay was great.

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  • KN SK
    25 March 2018

    Overall a comfortable stay. Good quality beds and bathroom accessories. But upon checking the bill at Check-Out, i found that i was charged for drinks at the lobby cafe even though i had booked Horizon Club and was entitled to free drinks during the evening. While this was immediately corrected, it shouldn't have happened in the first place.

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  • Mike Watson
    26 February 2018

    Excellent Customer Service. Clean and well maintained. The staff was always happy to see and acknowledge you. Top Notch Employees.

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  • Giuseppe Lo Grasso
    22 February 2018

    The hotel experience was excellent as always, staff were courteous and remembered me from the previous stay. I must however complain about the Hutong Chinese restaurant. The service there has been progressively getting worse. I was with some people there the other night. Service was slow and when they finally brought out food out, it was not what we ordered and they told us that it was ok and that we would enjoy it anyhow. There was a long period when there was no wait staff in the restaurant and when I had to pay my bill, I had to go and find some staff, who where near the kitchen area talking to the cook. Overall a disappointing experience and not of the standard I expect of the Shangri-La. This is not an isolated case and I have had similar complaints from other residents of Ulaanbaatar. I will continue to be a loyal customer to the hotel but I will not be patronising Hutong.

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  • Dilip Kumar.D
    10 August 2017

    Excellent facilities. Outstanding ambience. Great place to stay and be in.

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  • Ogi Togtokh
    17 July 2017

    I really enjoyed it.
    IMAX cinema experience, shopping mall, nice restaurant.
    Something for everyone.
    Must visit place in Ulaanbaatar

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  • Fookman Chan
    04 July 2017

    Hong Kong style Hotel/Office/Shopping mall complex. Best hotel in the city. Excellent gym/pool, good quiet room, food ok.

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  • Eric Hutton
    14 June 2017

    Excellent accommodations. The food at the buffet needs some work though meats are often over cooked and dry

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  • Heshan Mudannayake
    29 April 2017

    Great Hotel, Top-notch Customer Service, great Staff, delicious food, I mean I'd definitely stay here again!

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  • Bayar Mendbayar
    19 March 2017

    You can get professional service from here.

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  • Troy Orio-Dettling
    16 March 2017

    Having become a Golden Circle member I am treated to personalized greetings cards and fresh fruit.

    The staff is always friendly and helpful.

    Today the front desk staff (family) recognized my once a year special day with a personalized card and cake.

    A true 5-Star hotel in service and decor.

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  • Atu Oma
    01 February 2017

    spacious place. there are a lot of empty spaces for rental though

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  • Eric Judd
    19 December 2016

    This is the highest-scale hotel in UB, and the restaurant is incredible. It's pricey, but most of the staff speaks English and the service is fantastic. I highly recommend the restaurant, some of the best food in UB is available here.

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  • James Hsu
    07 September 2016

    Had lunch at the restaurant on the 1st floor. Was amazing. Food was delicious and the service was excellent! 10/10 would recommend!

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