Quick preface: I am an American staying in Bitola for 10 months as part of the Fulbright Grant.
I found the services offered by the MIA Agency to be top class. Payments were handled efficiently, they responded to emails quickly, and were just very friendly people. Additionally, they respected the fact that this was my first time renting an apartment, which was a nice touch. The apartment they found me was just outside of the center and had a gorgeous view of the city and surrounding mountains (Bitola is beautiful no matter where you are).
I had a few problems with my heater throughout winter, all of which were addressed in a timely manner. Something I was actually pleasantly surprised by. For the most part, all concerns I had were quickly addressed.
While English was not their first language, we managed to communicate via emails and through friends - it worked out.
All in all, I would strongly recommend this agency to any foreigner traveling to Bitola for an extended period. The apartments they offer are pleasant to live in and well situated, and not too cold during the winter! Emails, payments, and concerns are all handled in a professional manner. Definitely an agency I trust and would recommend to a friend!
Very professional agency