La Mamounia Palace Hotel Marrakech
Avenue Bab Jdid، مراكش 40040About
Location :
Added by Jopie, at 23 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
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15 Reviews
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12 April 2018
Visited for cocktails in the evening. The place looks and smelt gorgeous. Gardens were also beautiful. A very relaxing way to spend an evening.
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23 March 2018
Finest Hotel in all of Morocco. Amazing restaurants, rooms, shops and services. The property is huge with an amazing garden. The staff is incredible. Polite, courteous and exceptionally well trained. A must for anyone traveling to Morocco that can afford it. Well worth every penny.
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18 March 2018
Standard Moroccan luxury hotel but nothing special compared to others. Found the service to be a bit lacking for the price. In fact the doormen were quite brash, as if they didn't believe we stayed at the hotel. I can perhaps understand one time but 3-4 times per day with the same doormen is totally ridiculous. C'mon man. Weirdly they also confiscated our snacks, which I assume they wanted to eat or something.
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26 February 2018
Forget the old La Mamounia. I had really bad experience during my last stay.
This hotel is no longer up to the standards of the old La Mamounia and even what one expects when booking a 5 stars hotel.
This is what I found last week:
- staff lost my sweater upon arrival when transferring my bags from the lobby to the room.
- got awaken by hotel reconstruction works at 8:15am
- no fruit of the day in the room (as it is standard in this hotel) instead I got forgotten detergents on my bad when I got back to my room in the evening.
- breakfast cost more than 40€: served outdoors even when temperature is 7 degrees like I got one of the days. Additionally staff removed heaters as some ran out of gas and “other customers also needed it”.
- no labels in buffet food for breakfast: no celiac/lactose intolerant options.
- tourists from outside the hotel constantly invading swimming pool and taking pictures.
Note: this feedback was personally passed on to the bookings director as staff constantly avoided calling duty manager.response / report this review -
03 December 2017
This is the most expensive hotel in town. It's beautiful, with huge tranquil garden. We came here for a coffee, and because one of the guys in our group wanted to get engaged to his girlfriend at a nice location in the city. We only got in because of this reason, otherwise they don't let people in unless they are guests. The coffee was nice, and she said yes 😀 The prices are what you would expect from a luxury hotel, especially the alcohol. Service was good, but we did have to wait for our drinks way longer than we should have.
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01 November 2017
Simply amazing. Nothing negativ. Best hotel I ever booked! Def come back soon!
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29 October 2017
Unfortunately I wasn't satisfied with the customer service and and the quality. I booked 1 h hammam and 1h massage in the spa, which werrle both badly performed. I have visited better courtyard massage places (with less good ratings on Google). After half of the massage I asked the staff (very little English skills btw) to stop it. I spoke with the staff about a refund. The attitude of the staff was unbearable. Therefore I wouldn't recommend this place.
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18 October 2017
Loved my stay here!! Wonderful staff and beautiful palace! I felt very safe there and it is in a perfect location! Only a five minute walk to the markets! Great pool, garden, and restaurant! Lots of stunning photo ops too😃💕
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17 August 2017
one of the best hotels I've ever stayed in. beautiful rooms, spa and pool, very nice gardens, excellent food and friendly and helpful staff. since it's quite expensive it's never crowded. would recommend to stay there at least for a couple of nights when in Marrakech.
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03 July 2017
One of the most beautiful properties we have stayed at, from intricate wooden murals in our suite to the colourful and tasteful mosaics across the hotel. The spa was great, but not outstanding. Breakfast was above par, and service was not as intimate and personal as one would expect at a hotel of this calibre. They make a wonderful almond milk and orange blossom welcome beverage, make sure to order it every day. One bizarre rule prevented me rating it 5*; you aren't allowed to bring water into the hotel.
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03 May 2017
Honestly one of the most appalling & overrated hotel I have stayed in for the last 3 nights. Paying 5 stars prices for a 1 star minimum effort experience. We have stayed in amazing properties with Four Seasons, Aman and Bulvgari resorts around the world. Service at the front in La Mamounia was horrid & snotty for the price we paid. We received the minimum smiles or service. Check in and check out are done with most mechanical efficiency to yield the most profits. They didn't even ask how our stay was as they needed our sewage smelling room for the next guest (see below reference).
However service by the pool and the restaurant was exceptional. Lunch by the pool is €75 per person for buffet, not inclusive of drinks. It is a tad pricey but worth the value.
Every morning, our AC pumped in a terrible sewage smell stinking up the whole room & waking us up. We complained & minimum was done or addressed. For €700 a night here in Marrakech- the room was tiny, stinky nor came with a view. We had a view of the ac machines out onto the back of nothing. That would have been completely different in the league of Four Seasons, Aman or Ritz carlton.
I will recommend just coming in for a walk in the gardens & a drink, and spending that €700 per night in another property here in Marrakech. There are more visitors than staying guests in this property anyways. It is open to public. Definitely not worth 5 star experience for what we paid. We recommend going to Royal Mansour hotel down the road if you like to splash & indulge.response / report this review -
15 April 2017
Beautiful hotel and beautiful grounds. However the staff at the restaurant was slow, the food was mediocre at best, and extremely over priced. Definitely worth the visit, just don't eat or drink anything.
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02 February 2017
Fantastic interior decor and quality, beautiful, tranquil, relaxing outdoor eating areas and gardens, good, modern and traditional food and drink selections with attentive, friendly hotel staff, highly recommended
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06 January 2017
The palace is one of the most beautiful places I have ever visited, yet its restaurant "Le Marocain" is not worth it. 100€ pp for a really OKish meal
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30 December 2016
Great luxury! Nice park and bath, luxury furniture and silence in the park.
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