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Added by Jopie, at 19 September 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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5 Reviews
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16 April 2018
jiji
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14 December 2017
النزهة في طبيعة حقيقية
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01 August 2017
جميل ورائع
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26 July 2017
Perhaps this was once a lovely hotel, as per the circa 2015 online reviews and photos, but in July 2017, we found this to be a dreadful place, which, whilst in a wonderful location with great views, has now fallen into disrepair.
We have visited Arabic countries before, including Marrakech and so were experienced and well prepared to visit this wonderful country.
However, the online photos from 2015 misrepresent the current state of the situation at this hotel.
Where do I start.
We were the only hotel guests during our seven day stay (Wednesday to Wednesday). Largely ignored by management. No regular reception desk. Had to search for staff when problems arose. Hotel did not have running water for 4 days out of 7, whilst enduring 46 – 48-degree heat during the day.
No showers or washing facilities during this time. Toilet cisterns emptied after one flush.
Had to search the hotel to use ones in public spaces. Poolside toilets un-hygienic.
Resorted to using hand gel and hand wipes we brought with us.
This called into question any effective hygiene regime of chef/kitchen when preparing meals.
Witnessed water being brought to hotel by tractor and water bowser. No other means of providing water. Management blamed hotel location near mountains. When water came back on it was cold.
No hot water in the hotel all week.
Pool pump and filtration not working. Floating algae with tadpoles and fly lava in the pool.
No attempt to rectify this during our stay.
Broken poolside tiles creating trip/fall hazard and fixed with wooden batons.
No gym facilities. Spa facilities not in use, someone had to be called onto site to perform Massage & Hammam.
Limited menu, had to resort to asking what they had available.
No alcohol in the hotel, no beer, no wine, no spirits or cocktails.
Felt tension between management and staff on Sunday evening and after hearing raised voices, cleaners, reception staff and waiter walked out, leaving us with the manager, the chef and a gate guard.
No room service from Sunday onwards. No clean bedding all week, despite unsanitary conditions being experienced.
Although there was 'Visa Welcome' signs in reception, management insisted all payments for soft drinks and meals being made in cash every three days for 'accounting purposes', it felt like this hotel was operating a hand to mouth existence.
Had to walk 3km to nearest bank/cashpoint to service managements cash demands for drinks and meals. Bought and carried bottled water back to hotel because we weren't confident we could rely on the hotel.
All in all, felt like the necessary due diligence had not been undertaken by those advertising/selling this holiday, which is now the subject of complaint.
Would I go back to Marrakech – Absolutely
Would I go back to this hotel – only as a time traveler, say back to 2015.response / report this review -
26 September 2016
En plein cœur de la culture Berbère, à 30 min de Marrakech, s’élève la Kasbah Agounsane, quand le mythe rencontre l’inédit.
Passez un séjour inoubliable, dans cette Kasbah aux charmes indicibles, où le rêve se mêle à la réalité de jour comme de nuit. Cet endroit exceptionnel vous envoutera par son chic, sa simplicité et en fera une étape particulière dans un cadre paisible serein et enchanteur.
Cet hôtel de charme, de style élégant et aux multiples services personnalisés vous dévoilera sa magie.
KASBAH
Une source de bonheur sur plus de 2,5 hectare, dans le cadre idyllique de la vallée de l’Ourika, les yeux rivés sur l'Atlas, profitez des salons en terrasse avec vue panoramique, pour vous émerveiller des couchers de soleil dans la douce chaleur des montagnes marocaines. Un petit palais au cœur d’un jardin luxuriant de palmiers, d'oliviers, d’agaves qui entoure la piscine.
CHAMBRES ET SUITES
Nos chambres se distinguent les unes des autres par leurs noms berbères et par leurs atmosphères, la plupart avec terrasses privatives pour se délecter du paysage. Dans une ambiance accueillante, toutes décorées à l’aide de précieux matériaux ornés de motifs à l’inspiration Tamazirt, sélectionnés pour rester aux plus près des traditions. De vastes espaces pour se relaxer, aux décors élégants alliant délicatement bois sculpté et métal ciselé, parfois lumineux pour créer une ambiance tamisée. Moucharabiehs, stuc et tadelakt traditionnels, habillés par des étoffes raffinées pour un ensorcellement oriental.response / report this review
