Ecolodge-Camping La Palmeraie Ouarzazate
Douar Tajda, Commune rurale Tarmigte, Ouarzazate 45000About
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Added by Jopie, at 04 June 2016
Opening Hours
- Monday 8:00 AM – 11:00 PM
- Tuesday 8:00 AM – 11:00 PM
- Wednesday 8:00 AM – 11:00 PM
- Thursday 8:00 AM – 11:00 PM
- Friday 8:00 AM – 11:00 PM
- Saturday 8:00 AM – 11:00 PM
- Sunday 8:00 AM – 11:00 PM
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14 Reviews
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06 April 2018
Nice place, basic not luxurious, and almost a zoo, good with children, great breakfast, awesome maroccan dinner
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26 March 2018
I will start by saying that the grounds are nice, the gardens are beautiful and the place seems like an excellent place to relax, however our experience left a sour taste in our mouth.
We arrived at the Ecolodge after arranging for a standard room with the owner over email. Everything was confirmed and we showed up at around 2pm. We were only greeted by a member of staff after interrupting him on his phone. The staff member had no idea that we had booked a room via email and the owner was not on site (not an issue but the staff should have been made aware). We were eventually showed to our room, however, no information was given to us and nothing was requested of us at the reception. The staff member said that the owner was not around but that they would come by during the day to collect our information.
We spent a large portion of the afternoon in our room with the door open and eventually left before sunset for diner.
We were woken up at 7 am by a member of staff asking us what we wanted for breakfast, after telling him that we had not requested a wake up at 7 am he seemed to realize his mistake and left. Obviously a little startled by this and by the noise and light coming from outside the room we had difficulty falling back asleep. This resulted in us sleeping until 10 am and leaving the room at 1030 am.
The room included breakfast, however, we were never made aware of when breakfast was served, whether this is our mistake or the hotel's, it doesn't really matter, because it is what follows that results in us giving this place 1 star. The staff informed us that breakfast could no longer be served, we explained to them how we were not made aware of this and asked if it any exception could be made for breakfast or a small reduction in the cost of the room. After some back and forth the staff member seemed to agree with us and said he would prepare us breakfast (Until this point everything was pleasant). A few minutes later the owner arrived and immediately started blaming us for not knowing when breakfast was served, for not providing them with our information and basically anything else that should have been done by THEM during check-in. The owner of was rude, arrogant and at some point he started insulting Europeans (which we are not), accusing them of always wanting what they want when they want it. As we left the member of staff that showed us the room was there and his version of the story was filled with lies. We paid for the night and left. We are extremely flexible and easy-going travelers and have never had such a bad experience with the owner of a hotel.
We were not asking for the world, we wanted breakfast or a small discount for the room - however it seems as though the owners pride prevented him from apologizing ending the discussion professionally and moving on.We work in the industry and unlike the popular saying the customer is NOT always right but in this situation we felt attacked and disrespected by the staff.response / report this review -
13 March 2018
We stayed there with our campervan for 2 nights and even if it was completely fully booked it was very beautiful and calm. They offer all the services you might need, brilliant and clean hot showers, washing machine, good place for washing dishes and clothes. The extra was a mini recicle centre and a mini farm with goats, sheep and a horse. Many peacocks and chickens were around. Dogs are also accepted! A little paradise for us near Ouarzazate 😊✨ from Portugal
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05 December 2017
Perfect place for friends and take time for yourself
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30 November 2017
Lovely and peaceful camp site with a wasching machine. Friendly staff.
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28 October 2017
Really good place for families and to relax outside ouarzazate. Haleel is an amazing person and will help you with everything!
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03 October 2017
Super nice place! Everything is very clean (including toilettes and showers), the place is beautiful, full of trees and animals and the people is very kind. 100% recommended.
We camped and they lend us some carpets to be more comfortable.response / report this review -
27 September 2017
the rooms are very bad. there is only 2 restroom in the camping. the breakfast is bad too
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26 September 2017
Nice place to relax and spend 1-2 days
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03 May 2017
I don't know why the owner was arrogant and rude. Initially by the phone call, I thought that the place must be very good but when I visited, I was disappointed. The person who showed us the room had recently smoked some local stuff and was already in the sky. First, he didn't speak English, second, he was laughing for unknown reasons. Initially, he made us uncomfortable, but after realising he was high, we let him in his peaceful place.
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05 March 2017
Basically a small parking lot, but spacious enough for comfort. There are hot showers and free bread is kindly delivered in the morning.
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28 September 2016
it is a disgusting hostel. Rude staff. On the website it was stated that there are rooms when we arrived they said that everything is busy, we kicked the night, the price was inflated and we slept on the street. Be careful with this place
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24 June 2016
Very cosy! Although do not have a lot of space for tents (unless you want to sleep on gravel). Bathrooms are clean and the social area is very nice
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11 June 2016
Stayed is this place twice . Very nice people , hope to see you all again soon :)
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