About
Location :
Added by Jopie, at 28 July 2016
Opening Hours
- Monday 7:00 AM – 7:00 PM
- Tuesday 7:00 AM – 7:00 PM
- Wednesday 7:00 AM – 7:00 PM
- Thursday 7:00 AM – 7:00 PM
- Friday 7:00 AM – 7:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
Gallery
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16 Reviews
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31 May 2018
Had a battery problem on my R1200 GSA one phone call and battery waiting next morning they fitted it as soon as I arrived as a bonus the guy reprogrammed my alarm as well excellent service
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11 May 2018
Enormous room for improvement. I am with this garage for nearly 5 years now and it is so difficult to get your car repaired in a decent time frame. I am waiting now 2 weeks on my car to be repaired and still the car is not ready (in the past this also happened). Trying to reach people at the garage is a challenge and receiving an email back takes days. Why don't they hire more people to get the waiting time down, why don't they learn from the customer reviews? Mainly the complaints are about waiting time, bad reachability, arrogant/incompetent (sales) employees, so there you go BMW - nicely summarised for you. Next time I will buy a car with "the star" hoping to receive some service (as I still believe that service is not entirely dead in Luxembourg).
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08 April 2018
They know what's a good deal
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24 March 2018
Quite slow (as verything in Luxembourg), and forgot to change license plate frames which I asked.
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11 December 2017
Specific opening times are only visible online. So in case you turn up at 7AM and end up waiting 1-2 hours to wait for the right department to open.
Friendly and competent staff.response / report this review -
07 December 2017
Impossible to find a number for Services, tried to call reception few times, nobody pick up the phone! Do you know the direct phone number for service? Thank you!
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07 December 2017
Everything went good the last time I took my car for maintenance. I even had coffee and croissant. They did a lot to improve the client's experience. THey now have a ticket system so you wait and they call out your name. The display was not working properly when I was there though. My car was cleaned when I took it back, even though it was messy inside. Nothing to complain about this time. I just wish they could let us borrow cars at a cheaper price when you make the maintenance there
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20 July 2017
Customer service is terrible. Arrogant staff which are not very helpful. Disguised problem with car under warranty that I had to go to another garage to have fixed. Did not service my full car when asked so I had to book an appointment again three months later. Go to muzzoilinis garage in each insteadmuch friendlier and honest
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20 July 2017
Very impressed with BMW Motorrad Bilia-Emond Luxembourg. I was travelling through Europe on a week's tour when the mirror on my R1200 came loose after I dropped the bike while off-road. I didn't have the tools to fix it, but since I was close to Luxembourg I drove in without appointment to see if they could help. Rainier (who I think was the service manager) was amazing - even though it was lunch time and the mechanics were away, he found some spanners and immediately got to work himself. Five minutes later my mirror was fixed and the bike was safe to ride on the motorway. Amazing service and a very helpful, professional experience. Could not be more pleased.
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07 July 2017
I bought my car from Muzzolini, but I made an appointment for my BMW's first service with Bilia-Emond, because it is closer to my work. I got an appointment 2 weeks after I called them. Rendez-vous was at 8am. I arrive 7.45am. Receptionist says the car will be ready "debut apres-midi". I arrive at 12.00. The car had not been touched! The car required 2 simple things: change of oil, change of microfilter. By 12.30 I ask the receptionist if the car is ready. He said no. So I took the keys and left, because I had planned my day with a car! The receptionist didn't even apologize!!!! If you cannot do 2 simple things in 4hrs, then at least let me know that you need the car the whole day!!! Simple!
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03 May 2017
Treating your car like own
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03 May 2017
The worst ever BMW experience and I am a huge fan so it takes a lot to upset me this much. If you can: avoid.
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14 March 2017
You have to see their motorbike saloon. Very nice building.
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18 January 2017
very kind staff and excellent service. And I got a present when I was there last time
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26 November 2016
Excellent sercice commercial
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04 August 2016
Awful in every aspect. Avoid like the plague!
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