Really disappointed with this hotel. I am here for a week's business and have been getting back to my room late every night. Tried to order room service at 21:55 and was told that the kitchen was closed (room service stops at 22:00 - i.e. last orders taken at 22:00, not the chef leaves the hotel at 22:00). When I asked if they could please, please make me a sandwich, it was a decisive - 'No!'
Just got in tonight and went straight to the restaurant to order before the deadline and asked for room service - a steak sandwich to be sent up to my room (10Euro just for the privilage I might add) and 25 minutes later I'm on the phone to the restaurant to ask where my sandwich is?? The man in the restaurant I spoke to simply said "It's meat. They're cooking it!"
What he 'should' have said was "I do apologise Sir. Let me go and find out what's happening."
5 minutes later, it arrives and is stone cold. In other words, it's been sat on a shelf for the last 15 minutes. I mean - come on!!! You don't answer back to your guests like that.
Come on Amberton - if you want to be remembered by your guests in the hope that they'll return or recommend you, then this is absolutely not the way to do it. If a guest wants a sandwich at 22:00, or even 22:05, then you make it and you make them remember you in a good light.
As you have left me with such a sour experience (and believe me - this IS all about experience), I'll be asking to stay elsewhere next time I'm in Vilnius. Very disappointing.
Good service, but meal portions are too little
Hotel is located in front of Cathedral square - good access to Lower Castle, Gediminas tower, semi-pedestrial Gediminas street and Vilnius Old Town, President's Palace and old Vilnius University buildings. Spacious lobby, nice view from restaurant window. Good breakfast selection. Rooms are clean, friendly staff. Decent rates for rooms.
Best location for the hotel. Just a shame that rooms needs some modernisation
This hotel is in the centre of Vilnius, walkable distance to pretty much everything if the weather is not raining heavily. The rooms are cozy with relaxed sphere. The staff friendly and helped a lot with information.
The hotel is a great location, the staff were friendly and helpful. Room's were of a high standard. Would recommend
Decent room. Hotel undergoing renovation but we werent bothered by it. Breakfast selection was ok - mixture of lithuanian, cooked and continental. Staff were friendly but could do with going extra mile (e.g. recommending local attractions and places eat)
Room was ok - had no window outside only onto hall which was a bit odd. Bed comfortable but only 2 pillows on a double bed.
Very nice rooms and good service. Breakfast area on the smaller side and very weird sofa layout making it harder than necessary to go for a refill of the plates.
Great location, cozy room, friendly staff
Nice hotel in the middle of downtown. Some rooms are upscale while others are in need of updating. My shower leaked and soaked the carpet outside the bathroom. Luckily I was only spending one night. Great views out the balconies.
Cosy place in the heart of Vilnius. Very good service. Sadly, no lift to the 5th floor, had to go upstairs from the 4th.
The staff is very courteous and willing to help. My card somehow got deactivated and within seconds of notifying the staff I had a new, working one. The view from the room I am in is absolutely beautiful, you can see the cathedral square and the wooded hills in the distance.
Good hotel in the city centre. Very good location!
Better choices in Vilnius - noisy at night
Location is great, but they need to sort out their system. Booking price is one, but reception guy trys to take extra few pounds. After being asked why he couldn't get an answer what is that charge for
Great place to stay,but some rooms don't have windows to outside so thats why I gave 4*
A beautiful hotel with a fantastic location. My images of the bell tower are from the front steps and from our room window we had the same view. We stayed 3 nights in July of 2016 and while the place is a little dated it is kept clean and attractive. Breakfast buffet was very good with a nice variety of foods to choose from. We would definitely stay here again. From here it's a very short walk to so many of the attractions of Vilnius.