It's been more than a month (Today: 22nd May 2019) as I'm writing this. I applied for a Comm bank credit card & a Saving account at the same time. And they promised credit card approval/disapproval will be informed within a time of 7 days & same for the Debit card. Still nothing after 1 1/2 months waiting. Two stars just for the branch staff friendliness.
Very bad service.! they give high priority to select people with their personal connection !! Soo cheap
Always crowded and most of the time atleast a single ATM machine isnt working..
Unprofessional and Poor customer service. Very negative staff(lazy ladies in credit department)
In a very busy place and parking is near impossible. Sometime you wonder why a bank in a place like this.
Has all the banking facilities and has security lockers as well. Staff generally helpful and friendly.
Very limited place for parking. 2 or 3 ATMs available, it's barely enough for the crowd always go there..
If there are more space and people, it would be better.
Most of the officers don't care about people. I have been seated here for more than 25-30 minutes, without any acknowledgement from them.
Such neglected behavior.
Not recommended!
(Slow, crowded, staff is not updated about their products, poor customer service)
I filled their account opening form available online. I received following email upon the submission of the form.
" Dear Sir/ Madam,
We thank you for your interest in opening a Savings Account with us.
We confirm that your request has been accepted.
Please visit any of our branches with your National Identity Card (NIC) or Valid Driving License (DL) or Valid Passport to activate the account.
You are also requested to provide evidence (E.g. Water bill, Telephone bill) in support of the address if differs from NIC /DL.
Click the link below for our list of branches. "
I went to the Battaramulls branch with NIC as instructed. Then I went to the counter (named as "Account Opening") at the corner. I was waiting there for 20 minutes. And one lady came to the seat and gave me a long form to fill (that form requested the same information which I was submitted online). I showed this email, but she didn't care and ask me to fill the form.
What's the purpose of having that online form?
Got a good service
Good customer support team in the front. They're bloody helpful
Usually crowded, customer service officers are not qualified to serve us. for renew ATM card customer service officer said to contact account maintaining branch. but when contact them they are saying that you should go the the nearest branch..
Poor customer service offered by counter staff, specially the girl with the spectacles treat customers by their outfit. They should understand that they get paid by their customers money.
Very limited place for parking. 2 or 3 ATMs available, it's barely enough for the crowd always go there..
If there are more space and people, it would be better..
Commercial Bank is the oldest private bank established in Battaramulla in 1996. It is located at Kaduwela Road, at the right hand side if you come from Colombo side and just a few meters far from the Battaramulla main junction.
no parking and the staff is not polite to the customers especially the girl who is at the desk where u have to go to open new savings accounts
Non of the phone numbers are working at battaramulla branch.when I tried to contact the manager the lady who answered the call said he is not on the seat and transferring the call.absoutely no help.
Good service.no parking available.