Easy app with enough info covering most questions. I really miss the possibility to chat online with customer services instead of calling by phone.
Support is no good. To reach support its very hard, they stop at 7:00 PM. And theres many step to go trough on the phone. But the internet is fast and stable in Bikfaya the section where i live, but in the old souk section of Bikfaya it won't reach 2mb speed on a unlimited plan. I think this applies for all DSL providers in Lebanon. It depend on the cable quality. If the cable are old bad internet.
I wish there was a zero star to rate Ogero! Worst customer service, very rude & impolite. They speak to people as if they are retarded! That is of course if you can get them to answer the phone. And when you go to their location to personally ask for service, they tell u to call & their customer service will resolve your issue on the spot. Biggest joke!
Such a shame. I feel sorry for every person who is receiving their useless connection and services. I registered for open speed, and I live less than 1 km from the company. Still, the download speed caps 200 kbs/s, the ping won't go down from 12000 and the router turns on and off every few minutes. Don't waste your money on them.
I never understood the depth of incompetence until I had to deal with Ogero customer support. Literally not a single one of them wants to help you. They sometimes will pick up the line and hang up right away. When you do finally get somebody to talk to each department throws the blame on the other department, and they are incredibly rude. I know il wasayet shaghale bil balad, it's very obvious not a single employee who works there got employed based on merit, as they have zero merit, but this is really a next level of absolute garbage.
IF Ogero was honest: “Welcome to Ogero, where we offer you the sh*tiest service, potato-speed internet, and illogically high prices! And the best part is that we don’t give a single damn about you or your opinion because we’re making a freakin’ fortune!”
Best Service Ever!
Customer Service: So amazing you can listen to piano for four hours before they even answer, that's so cool!
Speed: It's so fast I think Ogero might just be faster than a Quantum Computer, awesome!
Staff: They're so young and experienced, when I look at them I can still see how wet they are from when Noah took them with his Ark.
Overall, cool!
I wish i had the option to put 0stars.. Worst service, worst connection, worst internet on the face of the planet.. You liars stealing my money for the shittiest service and internet ever provided..
The worst internet service in lebanon and they say there cables are broken and without they Repare them since many years shame of this !
I payed for
If Ogero was honest: “Welcome to Ogero, where we offer you the sh*tiest service, potato-speed internet, and illogically high prices! And the best part is that we don’t give a damn about you or your opinion because we’re making a freaking fortune!”
This is thew worst Internet company ever. The internet is so bad and slow. It costs so much just for 4 mb/s it is really slow and bad. Don't come here. I told them to give us 4mb/s they give us 3 for the price of 4mb/s
Finally, they "updated" the speeds, now i can waste my 40 GB at twice the speed :D Thanks ogero! Scamming people since day 1
Worst possible internet connection you will get 20 percent of the speed you ordered at best, they will be glad to come and pretend that the problem is fixed anyday, this company should be burned to the ground
Crappy website. Crappy physical locations. Crappy office hours. Crappy computers. Crappy phone lines. Crappy customer service. Crappy equipment. Crappy internet service. Let's see, what did I forget? Oh, CRAPPY "Lebanese" accounting (Ma baynetna!) system too: If your bill is 1 Lira over a thousand, you pay them an extra 999 Lira b/c they "round up" your bill to the next higher Thousand Lira amount. How convenient for them, huh? Greedy bastards! What a rip-off.
They'll rip you off and provide a subpar service. My internet's been down for 7 months and they haven't fixed it. No amount of wasta can help when the workers there can't do their jobs. Can't not won't, because all of them are not qualified and got their jobs through nepotism or wasta.
So far I only used ogero dsl with 1MB line. This is the worst service provider with zero star costumer service. This ogero must be removed and replaced with other internet service provider. So so bad.The worst maybe worldwide. Welcome to the 3rd world
Kind of worst internet ever. It's written that my internet speed should be 250 KBps per second on the site, but it's in reality Max 110 KBps. That should be fixed
what should I start with? crappy customer service? since the net got upgraded(muhhh) to 40GB and 2mbps and I call ogero telling them i'm still getting 1mbps and they always say "lcable 3endak ma by7mol" wtf are you kidding me? ok i changed my cable, i call another time they say that it doesn't reach my area, called another time they say the router is old for real wtf? well anyway who cares, the most it will reach with 2mbps is 200KB/s which is crap, limited to 40GB or whatever as the unlimited is expensive (for us atleast), worst company ever :)
It works perfectly the one star button works perfectly fine .The speed sucks its just stupid 80 kb per sec and other providers in Lebanon are 10 or 11 mb per sec and it stops all the time and now i have a problem with the internet its never working they come to my house and told that the problem is from my house and its not you stupid liars i am changing to another provider!
Edit:Get a touch or alfa mini router with card is better i got it it gave me 50 mb per sec LTE
my grandma in Afghanistan has better f***ing WiFi than the president of Lebanon, w er this WiFi dick so atomic d***!
I have requested a new landline for my house 6 month ago. Two days following the installation it stopped working. Since August 2016, I have used the line for less than a week. It stayed for many months without being repaired and since then I have been paying the monthly service charges. It is so sad that we have to deal with such a company. The worst I HAVE EVER SEEN. BAD SERVICE AND GOOD IN RIPPING YOU OFF.