Good service and easy retu
Worst customer service ever, bad car quality, and crooks.. do NOT use them
When I arrived to the counter at Beirut Airport, I was informed that the car I requested was not available and was very happy to hear that I have been upgraded to the next class. I picked up the documents at 12.30 AM and was on my way to the parking lot to receive the car from the dispatch team who then let me wait for over 30 minutes, then informed me that the car I was supposed to pick up is locked and that they had lost the keys. After a long discussion I was told the only available car is the small SUV that was just returned but not washed. I was tiered and fed up decided to take whatever they gave me, since they promised that I would get a replacement the next day. This never happened. I even called AVIS call center the next morning and was told that someone will get in touch with me within an hour to deliver a replacement .. this too never happened! The Renault Koleus they gave me was fithly! the car was dirty on the outside, stunk of smoke and had rubbish inside. The front left tire kept loosing pressure and I had to stop at a gas station to pump air in it the next morning. AVIS are clearly not doing a great job in Beirut and I am sure no one from their side is going to read this review but will post it online to let other customers know.
Also avis is a great rental a car
The worst experience I have ever had. The only agency that downgrades your car after paying. The staff is young and immature.
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