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Location :
Added by Jopie, at 09 January 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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15 March 2018
Update: Assistant General Manager of Rixos got in touch with me after my below comments regarding the stay and offer me a larger room and working internet connection. The funny part of this late fix is, i need to leave the hotel in 13 hours Anyway late action is better than no action
For the first time in my business life i observed below kind of basic problems. Before my flight i requested for hotel transfer and declared my flight and time of arrival, however i had to wait for 30mins at the airport while i was nearly exhausted When i told this to guest service, they only asked for an apology, thats all
Afterwards, I started to stay in a room where wifi didn't work for my computer. Then i asked for cable to connect to switch on the wall, reception told me that they didn't have cables to provide. Then i brought cable from my friend but i found that the switch on the wall was broken. I asked for help from reception for this issue (i don't remember how many times) and some technicians came to room couple of times to verify that the switch was broken. After hours, i called back reception as there were no responses about how they will fix the issue. Today the only solution is to change my room to move next to have proper internet (still i don't believe)
So poor communication and low quality of service for this timeresponse / report this review -
28 January 2018
Rude room service. Old renovation. Great SPA. Beautiful hall area.
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27 January 2018
A great hotel with amazing service, breakfast, rooms and everything in between
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25 December 2017
Love it. Very luxury. Great service. Beautifully designed. Rooms are great. I have a view of the mountains. It’s one of the best hotels. We booked a NY eve here for 150,000 per person at the best table. Not bad.
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05 December 2017
Pros: helpful staff, great continental breakfast, spacious rooms, great views of the mountains from the balcony when the weather is nice. Delicious food! Nice pool and sauna.
Cons: if I must, I’d say average toiletriesresponse / report this review -
20 November 2017
A hotel that is interested in making your stay as relaxing and memorable as possible. Very good food nice rooms and wonderful SPA.
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16 November 2017
Very Nice hotel in centre of city.. Excellent Spa packages.. Breakfast spread / Vegetarian option could be better.. Stunning views from the room. Overall a great place to stay.
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26 July 2017
I have stayed there three times. Hotel concept is good. Staff is kind and helpful. Breakfast is also very good. Lobby is one of the largest loby i have ever seen.
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12 July 2017
This is a luxury hotel with an awesome spa in the lower lever. A huge breakfast/brunch buffet is included with your stay. Great food, helpful and attentive staff. Location is great. Close to many good restaurants and shopping.
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19 June 2017
A little touch of elegance in the heart of Amaty
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29 March 2017
No decent words for the security of this hotel. Stopped me and my fiancee twice on our way to the lift in the evening questioning us asking for IDs with disgusting implications. In addition to that room service walked into our room at 9am while we were sleeping to look at the minibar. The worst experience in a hotel!
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16 March 2017
Nice hotel for business travellers
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15 March 2017
a nice turkish hotel :)
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15 July 2016
I have stayed there there times. Hotel concept is good. Staff is kind and helpful. Breakfast is also very good. Lobby is one of the largest loby i have ever seen.
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16 January 2016
Rixos is the very definition of the word "luxury" in Kazakhstan. If someone else is paying, it's the best. Unless of course, you want to buy a beer in the bar and you don't have an expense account. But, high thread count? Check. Great service? Check.
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