Name: Golden Palace Hotel
Address: ul. Baitursynova 54, Almaty 050061, Kazakhstan, KZ
Telephone: +7 727 352 7733

Golden Palace Hotel is a lodging, located at ul. Baitursynova 54, Almaty 050061, Kazakhstan. They can be contacted via phone at +7 727 352 7733 for more detailed information.

Location :

ul. Baitursynova 54, Almaty 050061

Contacts :

Added by Jopie, at 08 December 2016

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Luís Teixeira

13 January 2018

Nice hotel located in the center of Almaty. The rooms are spacious and the staff is nice and helpfull
Veera Naga Mani Kumar Jangala

28 December 2017

No proper towels in the bath room
Richard Bozkurt

19 November 2017

Very bad hotel

When you make reservation for such hotel, you don’t have right to expect Hilton level of service, but you may expect clean room, sheets, running hot water

I was given room which was smells cigarettes, it seems like bed sheets haven’t been change
Towels were disaster

First day i sleep because i was so tired to do anything, next day realize those and when i try to take shower which took me almost 30 minuets due water was either too hot or cold and very law streaming

Long story short i there are many other hotel in this price range and next time i will choose one of other
Viral Parmar

19 September 2017

Clean and good room with all the things needed
Abzal Kamitegi

13 August 2017

Good, clean place to stay. Price is very reasonable for 3 star hotel. Breakfast is included. Staff was friendly.
Luís Teixeira

22 May 2017

Nice hotel located in the center of Almaty
Александр Тулупов

13 April 2017

соотношение цена качество, хороший завтрак, неплохое расположение
Gangadhar Evuri

08 April 2017

Excellent
Richard Clark

07 February 2017

A decent mid price hotel. English spoken & no problem with organising a 2.30 am taxi to the airport.
Xavier Montoya

27 December 2016

Номера не плохие, есть парковка. Для командировочных в самый раз. Но место расположения совсем не то для тех кто приехал отдыхать с семьёй или смотреть красоты города. Зато можно скрываться от жены и родственников не удаляясь от центра города. Всё чистенько и уютно, номера располагают к СПАТЬ. Есть где перекусить.
Harry Moran

15 December 2016

I have had multiple negative interactions with Golden Palace Hotel since March of this year. It's possible that it's been bad luck, but when these things keep on happening again and again, it seems like overall it's a poorly run place.

In March of this year I ordered a taxi from GP to pick up a guest who was going to be staying there and paid in full before his arrival. I find out the next day that there was no one to meet him at the airport, and he had to find his own way to the city. This would have been acceptable if I had not expressly told him that there would be someone waiting for him at int'l arrivals to take him to the hotel. I came back and had to wait until a manager appeared in order to receive my money back. Also, all the necessary flight information was taken down - arrival time, from where, flight number, and it was given to the driver right after I booked it in person.

I had the opportunity to stay at the hotel in October of this year. While overall the experience was satisfactory (the breakfast is great, and the rooms are comfortable) the staff, management tend to merely nod their heads and not do a thing if a guest has an issue. The first thing that happened was a drunken (most likely) man was on the 5th floor of the hotel screaming out loud, slamming himself against doors - did anything happen? Did security come to see the guy out? Nope. In all the time I've been there it doesn't seem like there is such a concept as security. At one point, the man even pushed himself into my door. Did I mention that this was happening at 4 am?

Another, not nearly as life-threatening incident, was the absurdly poor wi-fi on the 5th floor which is advertised as included along with breakfast. I talked, called to the reception at least 4-5 times during the course of my stay (stay was for five nights). Each time, my complaint about the wifi was meant with "Oh it's being fixed," to "check later" to "are you using the right password?" Ultimately was anything done? Of course not. It seemed like they were merely waiting for me to leave so they could avoid doing anything at all.

Today was my latest and most frustrating experience. 1 week ago I had gone to the hotel to make a reservation. I come back today to change it slightly, and to make a down payment for the reservation. It turns out that no reservation was ever made, even though I had a real-life conversation with a guy at reception, and the manager tells me that it can't be that I came here and made the reservation since it's not in the system. The guy (new?) at reception tries to make another booking, but then talks with the head of the place who then tells me that everything is booked due to Universiade at that time.

To be honest I am sick of trying to work with you people. Every interaction has been plagued with astounding incompetence or a laziness matched by few slugs. I will definitely not be having guests stay at your establishment or recommending it to anyone ever again.

Good luck!