X-cite by Alghanim Electronics Service Center

Location :

• Anynomous

  14 October 2023

  Nothing gets resolved here my last experience with them made me take my chances and not pay extra for warranty, matter of fact, I try to look into buying whatever I need from any other store
  Customer service puts you in a loop, reminds me of getting paper work done in a governmental sector. Skip the counter if they give you headache and talk to the manager. He usually tells what can and can't be done instead of being passed around
  Parking outside is terrible!
  I gave them 2 stars just because the manager was nice

• Anynomous

  10 October 2023

  Good hospitality, quick response with reasonable prices for service and parts

• Anynomous

  10 October 2023

  Excellent electronic shopping and furniture center with different brand names with challenging prices

• Anynomous

  10 July 2023

  I am disgusted by Alghanim electronics. They should lose their iso certificate. I am willing to sign a petition and file a case with each brand they hold and with the ISO Certified’s plus the bbb in America.

• Anynomous

  10 July 2023

  Too much rush all the time in a day ! They should open one more service center for better assistance!

• Anynomous

  07 July 2023

  We do realize their products are great, but the follow up services such as warranty and repair people are the most hopeless. They promise to come and repair within 48 hours but take 1 week . Please improve your service. Thank you for your hard work ☺️

• Anynomous

  07 June 2023

  Very Nice electronic shop.
  
  But never ever try to make a big mistake
  
  And buy online.
  
  Go to the shop by yourself.
  Check your item.
  If you paid cash and want refund within 14 days , you may get your money back immediately , but if you paid by CreditCard you will need to wait for about 10-14 days for bank transaction to be achieved.
  
  Use the website
  Only to check item availability.

• Anynomous

  26 May 2023

  Biggest electronic and home appliance store for sale and service In Kuwait.
  Large collection of daily electronic devices like mobile phones,TV, computers ,and other home,office equipments.
  All types of Apple branded products
  And other worldwide branded products.
  All Wansa products available with offers.
  
  Purchase with Installment payment also available with some conditions.
  Home delivery also available by purchase through online website or through mobile application.
  Good discount is available through online purchase

• Anynomous

  03 March 2023

  Worst customer service of all. You call the number and it rings and rings then hang up on you. I tried it many times and with the same outcome. They are so quick to take your money but so badat service. Never again!

• Anynomous

  02 March 2023

  Under warranty product service is very smooth, xcite doesn't hesittate to refund cash voucher

• Anynomous

  25 January 2024

  With so many counters open, just one person sitting on a counter to take back damaged products? This is causing people to wait in a queue and it just keeps getting longer. I hope you guys get more people to fill all the counters so as to have quick amd prompt service.

• Anynomous

  25 January 2024

  Worst place ever
  Never buying from xcite
  It is the worst warranty need 15 days to fix almost anything.
  Customer care won't even try to help.
  If you buy from them you are mostly burying without warranty.

• Anynomous

  13 December 2023

  Epic failure! Why?
  Let's start with the in store experience, salesmen have no idea about the products they are representing , so don't get disappointed when you hear an explanation about a certain product and find out features missing when home and using it...
  *Online experience! And this is a scratch and you might win experience:
  You browse the products and finally decide to buy the amazing piece, added to cart and arrived after depends when they feel like delivering since the 24-48 hours doesn't actually exist......
  Product arrives ! Wait what I did not order this, this is not what was there on the website.. So you decide to call them and that's where the drama kicks in and you will have to accept the piece of s**t they decided to be part of your household item..
  Few days later they call to ask about your experience, and you tell them it's awful, they apologies- that's sweet , yet useless. You receive and email from them asking you to rate your experience, you rate and submit ... guess what review denied.

• Anynomous

  21 October 2023

  It's unfortunate how much thus place is lacking management and respect for clients and Xcite customers who paid money to buy from the store.
  I took a number & waited while all the employees were taking numbers that begin with 2000 while mine began with 1000!
  I had to go to the manager & stress this problem so he solved it after I got angry and wasted my time.

• Anynomous

  21 October 2023

  Read the 1 star reviews. Do not buy from Alghanim Xcite. Sure if you want a product that can be considered trash the second you walk out of the showroom, then by all means purchase the item. If you want Xcite to stand behind the product and follow up with the consumer on issues that may arise from faulty tech, then stay very far from this company.

• Anynomous

  30 August 2023

  Don't even desire 1 star. Worst service ever. To Mr. Owner u spent millions and millions on making your showrooms to attract people and when they need service, u made the worst centers. This is your customer dealing? Its scorching heat outside and inside the srvice center even the Ac is not working. Seems like no ventilation that its smells so bad. The furniture is so old and dirty. 10 counters among which 2 are never available. The staff is so slow and takes hours to deal with one customer. In xcite you sell Ac's also.. can't you even replace the Ac of this this service center? Will never ever Buy anything from Alghanim

• Anynomous

  27 August 2023

  Worst company and customer service. They were procrastinating with my item check-up (a laptop) then later call to ask me to rate their service while I didn’t get any news about my laptop and whether it needs a repair. Funny. Later on, they inform me about the repairs cost (which is almost the same as the laptop price). Greedy company.

• Anynomous

  05 August 2023

  I have steam generator Philips, warranty finished already and its stop working. So I brought it to service center. After 5 days I got call.... I bought this generator for 70 kd and they told me repair will cost 73 kd... and I have to wait 2 weeks and Xcite selling same new one for 65 kd.... no logic at all

• Anynomous

  14 July 2023

  Went over tu the spare parts division for a 10+ years old refrigerator and was extremely pleased to find it. Very cooperative staff and affordable prices.

• Anynomous

  10 July 2023

  Some things are over priced. And don’t ask for help cuz the sales man gets a percentage of what u buy, so the more expensive the better for him, not u!
  Oh! And they make u wait and treat like a thief when I buy something!

• Anynomous

  17 May 2023

  Nice and prompt service....Time : 9 am to 7 pm ( Friday close)...For samsung mobile better to go samsung service centre for repairing .

• Anynomous

  01 May 2023

  One of the electronics showrooms in Kuwait. All electronics goods are available. Good prices. Promotions

• Anynomous

  23 April 2023

  Hard work and vision. Knowledge, excellence, duty and responsibility. These are the things that I have learnt from the place.

• Anynomous

  23 March 2023

  Good services.
  But when I given my laptop for repair without any information they formatted my laptop.
  It's the mistake.
  And also they taken 6 days for my repair.

• Anynomous

  22 March 2023

  Amazing place for electronics , with high prices , so it helps you wisely estimate normal market prices and availability , they also have an application of iOS and android ,

• Anynomous

  21 March 2023

  Poor customer service.. I bought the instagram camera with one year warranty, the battery was faulty since the day I bought it .. went to avenues to return it they told me that I have to go to the service center to check it! At the service center they checked it, then they said that it has scratches we can not accept it and if you want you have to pay for the checking and if it needs fixation you need to pay also for it! They want us to pay extra money for the antitheft and damage warranty! Finally I hated the camera and threw it.

• Anynomous

  02 March 2024

  plz dnt buy enything in online,they didnt prefer the customer satisfaction.i got damage one, and very poor customer care sevice

• Anynomous

  06 February 2024

  One of the best electronics stores in kuwait

• Anynomous

  03 February 2024

  The worst Service ever , Staff are not friendly and it useless to believe the joke of full insurance to cover your purchased items !!

• Anynomous

  02 February 2024

  The only service for xcite in kuwait, dey wil take the extended warranty services here only..

• Anynomous

  06 January 2024

  Awesome store This is the best sTirr to buy electronic items

• Anynomous

  27 November 2023

  bad after sale customs service they never follow Kuwait law unless you complain in the ministery of trading

• Anynomous

  03 November 2023

  One of the best electronic shop in Kuwait. different branches are there

• Anynomous

  15 September 2023

  A true electronic supermarket. Wide variety of electronic gadgets. Features 24 hour outlets. Agency for a variety of brands and has a workshop and spare parts sections. Takes her warrantee seriously. Prices are good and credit facilities available.

• Anynomous

  05 August 2023

  It is an amazing place to find some rare spare parts, but really painful when it comes to what they will charge you for (really expensive)

• Anynomous

  12 July 2023

  I am also unhappy with your customer service. I buy i phone 7 plus from x cite Farwaniyah 2 months back now it is getting hot and battery dropping fast. I went x cite Service center, they told me for my phone service and warrany is not provided by them by the dealers only. They sent a mail to central section for knowing the dealer. They told me they will call back but unfortunately they missed me never call. This is very difficult for us .

• Anynomous

  01 July 2023

  Big electronics center

• Anynomous

  08 June 2023

  A place where you can find everything under one roof.

• Anynomous

  05 June 2023

  Different electronics, kitchenaries, computers, mobiles, games, etc from different brands under one roof.

• Anynomous

  01 June 2023

  Wide range of various​ electronic available and helpful sales personals

• Anynomous

  25 March 2023

  Best service provided by x-cite service center.. user friendly and quickly resolve your problem...