Audi Kuwait Showroom & Service
Shuwaikh Industrial Area Street Nr 11 Block Nr 11 Building Nr 56A CityAbout
Location :
Added by Jopie, at 17 May 2016
Opening Hours
- Monday 10:00 AM – 2:00 PM, 8:30 – 11:30 PM
- Tuesday 10:00 AM – 2:00 PM, 8:30 – 11:30 PM
- Wednesday 10:00 AM – 2:00 PM, 8:30 – 11:30 PM
- Thursday 10:00 AM – 2:00 PM, 8:30 – 11:30 PM
- Friday Closed
- Saturday 10:00 AM – 2:00
Gallery
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16 Reviews
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29 May 2018
It has nice cars freindly selsmen
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22 May 2018
Best service, excellent customer care, your salesman for sure has to be Ahmad! He is your special gateway into the world of Audi
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16 March 2018
This is amazing show room it's the biggest in middle East and the staff very friendly but the prices is high
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31 January 2018
The new service center is really good. Well organized and staff are friendly.
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24 January 2018
To provide information on the situation, I have purchased a 2014 Audi A5 (for mutual use by my wife and I) with approximately 22,000 miles. i was informed by the dealer and more specifically my salesperson and his manager (Mustafa) that the car will be certified. Said salesperson informed me that I will be granted an extended warranty and represented to me that the warranty covers everything. This warranty claim was stated to both my wife and I. Approximately 6-7 months and ONLY I believe 5,000 miles later, I take the vehicle in for service and maintenance due to several issues which appear to be severe (including, but not limited to, vibrations from the pedals to the seats, a "clunking" noise from the pedals upon turning the vehicle, and rattling from the doors). Upon a diagnostic being done on the vehicle I was told I have KD 1,100 (Approximately $3,500) in service needed and many of the issues are major issues. Further, Audi informed me that the extended warranty covers none of the services needed and this extended warranty was only for engine parts and labor was not included.
Furious, I told Audi that I will not pay and that the car was certified and I have driven the vehicle less than 10,000 miles. Mustafa informed me that the vehicle was given to me in perfect condition in which I rebutted and stated for a certified vehicle to be falling apart within less than 10,000 miles driven either shows the inferiority of Audi products or the certification of the vehicle was not done properly. My family and I had and still own Mercedes/BMW products and have not received ill-treatment, terrible service nor have encountered issues in our Mercedes/BMW vehicles as I have with Audi in such a short amount of time. Literally. I have received over (5) pages of issues which need to be fixed in this vehicle. Apparently, AUdi has one of the most rigorous certifications within the car industry. This is a misrepresentation.
Audi personnel admitted guilt/wrongdoing and informed me that while it was wrong what happened, this is "just how it is."response / report this review -
14 November 2017
Service is good. But price too much high. My car only small problem to change the spark plug, but they still ask for 70 KD only for check, and the repair will charge additional more. Finally I went to a small shop spent 60KD solve the problem within 10 minutes.
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29 September 2017
Poor aftersale service at a very very very expensive price. They will kill you with man-hour price. 1 man hour price is KD35 !!! Difficult to believe.
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20 September 2017
The staff is very friendly and cooperative Everyone is with a smile on their face .
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08 August 2017
Very slow service, the waiting room is good though
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17 July 2017
The all New Audi Terminal of Audi Kuwait.
Facts:
1. Largest Audi Terminal in the world.
2. One of the biggest service areas with more than 100+ service bays to make the process faster and more efficient.
3. New Eco-Technology equipments - Well as far as i am aware, they consist of various washing units which recycle the washed water for reutilization to keep wastage at a minimal.
4. The showroom has awesome lounges for its clients with few self service areas where you can get your beverages.
They are still under construction !
Its one of the iconic buildings in the area now !!
Do pay a visit if you love Audis !!!response / report this review -
12 June 2017
The sellers at audi are excellent as was our experience with fadi. He knew everything and explained everything exactly like a buyer would want to hear. He was also patient while discussing other options and discussing the pros and cons. Hope their car lives up to the expectation💪🖒
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01 May 2017
Bad service for an Audi customer, the service adviser lacks a lot of information about the customer, top of his list is "you have to pay"
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17 April 2017
Slow service and not clear policy toward customer service, incompetent employee
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16 March 2017
Slow at service, expensive, unreliable conflicting information between salesmen
Even the factory cant get you reliable answers
Doesnot worth itresponse / report this review -
05 March 2017
Terrible after sales service. No wonder why Audi's are so unreliable in Kuwait.
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24 May 2016
Just try to run away from Audi in Kuwait! Worst service, Worst Customer Relations, And they will always find a way to steal your money!
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