Very slow! And unfortunately they charge you more for VIP service and it’s worse than the regular service, one person takes applications for the VIP, while the normal service has 6 counters, not logical.
As some of comments they are not answering the phone calls on leave you on the hold long time . We need information from you you help us not anybody else . Women told me if you want to know come to the office and why transportation for what enough you said on a call what we need . Save your time
Well Organized but it's small place comparing to the number of applicants
Inefficient, card machine broken with no ATM in sight, takes hours just to submit an application.
The call center hasn’t answered my call in ages! I always have to visit the info desk to ask them a simple question.
I'm here for visa processing
This is a company where you apply for some EU countries visa (Germany, Italy). At summer they get really crowded. Their VIP lounge which you have access to at a charge (16 KD) tbey just have water and tea!!!
They gave me an appointment at 20:00 where the office is closed (Ramadan time)
They try to create small problems in the pictures and bookings to extract more money. Lacking professionalism.
Issues visas for Germany and Italy
Customer service telephone was not helpful at all.. after waiting so many minutes for them to answer me, the answer was i cant help you (simple question about questions in application) .. you have to come to the center
Very poor service I ever seen. No calls answer, email server responds their inbox is full. Messy queues. There are no enough place for waiting visitors, most of them standing up. 0/10
You can apply for a visa without appointment by choosing the VIP service