Goods are authentic. Warranty available.
I had a fantastic experience with Shopit in a recent rush to purchase a much-desired product for a Christmas gift. Alice in the customer service department was especially helpful and responsive via phone and WhatsApp. The whole team was professional, responsive, and even showed amazing follow-up after a glitch with my visa card. Notable was Fredrick in the finance department. This was hugely appreciated. I'll be back!
I had the worst customer experience ever!. The agents and "suppliers" are not genuine on their pricing and products availability. I spent 4 hours at the shop as they skillfully tried to coerce me into buying a product I didn't want. I needed Toshiba 1 TB HDD of which they confirmed was in stock. After paying I was told to wait for between 30 to 45 min. After the lapse of 45 min, I was told to take a different brand with the same capacity. After insisting on my preference, a few phone calls were made and I was told the one I needed was 1k above what I already paid. I "downgraded" my capacity to 500GB which I was told it was available. Again things changed, I was told it is not available, that I should take the other brand. The agents seem not to care. Some other guy kept on telling me I wait for 5 minutes which turned to an hour. They refused to neither refund my cash nor let me talk to their superior. Buyers, Should you find yourself in this shop, NEVER make a mistake of paying before a product is delivered to you. If you are mindful of great service, then definitely this is not the shop for you.
Bought a Nokia phone and experience was good. A little pricey but genuine product which is what I really wanted
Great products! Excellent customer service! Will definitely come again for more.
Smooth process, quality and fast services but higher prices
Trustworthy and fast.
It's cool
For genuine IT related gadgets and accessories, Shopit is the place!
Efficient delivery
Too much time waiting. But good staff and after sale service.
Edit 23-05-2016
Got a follow up call and apology from the shop. Will update my final rating when I get a chance to order again.
Found their customer service before and after purchase excellent. I received friendly and helpful advice and support when buying a laptop from them which was very competitively priced and great value for money. Whenever in need of I. T related advise they are always a call away and am sorted. I will definitely use them again and recommend to others,
What I love about Shopit is the personalized customer service. I only need to make a phone call and papdelivery done, on time and pocket friendly. I highly recommend them!