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Added by Jopie, at 21 July 2015
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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13 Reviews
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05 January 2018
My family stayed in the Apartments in company of two other families. The apartments have a lovely pool. Unfortunately, we experienced multiple incidences that left us upset and hinted at some problems with the operation of Mzima. Here are just a couple of the incidences.
Incidence #1
- I requested a car wash. Lilly (the Manager) offered to have our vehicle picked up and driven to another location within the property for the wash.
- The employee-cum-driver ran into another guest's parked car and failed to report the crash.
- Astonishingly, the employee claimed he was unaware that he had run into another vehicle.
- Lilly, informed us that Mzima owners would not compensate the other guest for the scratches/dents on his vehicle because the guest had signed a Waiver. No attempt was made to assess amount of damage or at least contact guest. Lilly, informed us that Mzima owners stated that liability fell on their employee and instructed us to work it out with employee. How incredulous!!!
- When you have a guest, they are there for a positive, non-stressful experience. It's not about the money, it's about how you treat your guest.
Incidence #2
- For some utter ridiculous unfathomable reason, Lilly (the Manager) informed one of our Apartment maintenance/butler that we had complained about her being rude.
- Elizabeth (the butler), had been extremely courteous and met all our expectations without reservation.
- We, including the Chef and cleaning staff, could not arrive at any reason why Lilly was attempting to tarnish Elizabeth's reputation by making up accusations. Very unprofessional!
Pros:
- Fantastic beach front location.
- Air conditioning and fans in rooms.
- Main house, cottage, and apartments each have their own swimming pools so guests do not have to walk long distances for a dip.
- Kite surfing, jet skiing, and beach bar & restaurant located right next to property on the beach.
- Rooms and bathrooms/washrooms are clean.
Cons:
- All support staff were excellent but seem to be working under some duress.
- Manager was not helpful in resolving issues.
- Mzima is a small property that may market itself as a high-end boutique, but the level of service and interactions with manager was One-star at best.
- Many utensils in Apartment had rust on them.
- Refrigerator in 2-br apartment was tiny and didn't work well.
- Utensil and cutlery cabinets were dirty.
- Kitchen sink was heavily stained.
- Living room carpet was dirty.
- Guests have to buy their own dish washing soap and toilet paper.response / report this review -
05 January 2018
Diani has been my holiday destination of choice for over 30 years but never have I had such a disastrous experience as my stay at the Mzima apartments.
With the exception of our two chefs and a young lady called Elizabeth,the rest of the staff were lacking in proper customer service etiquette.response / report this review -
22 December 2017
Cool environment for enjoying and high quality services are offered
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05 December 2017
Great ambience. Fantastic service. Spacious and well maintained rooms. Beautiful mature garden with a seafront view!
The professional staff were very impressive. From the gate to the reception team( welcomed with a glass of juice and a face towel after the long journey).
Please do try their laundry service as it was better than expected.
Their lawn is also something that I would recommend especially after breakfast.response / report this review -
13 November 2017
Loud, noisy and inconsiderate of everyone around them. Noise goes on from guests till 4am and can be heard in nearby homes, hotels and restaurants.
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08 September 2017
I've been looking for the words to describe my experience here. I've spent a week at the cottage (which is neglected, unclean and in desperate need of a facelift) and was upgraded to the main house for the rest of our stay due to all the complaints we had. This is the most stunning location we've been to on diani beach..with expansive grounds, beach access and a sunrise to write home about. The level of service is very poor, and standards of cleanliness shockingly low. Thankfully I travelled with my nanny, who assumed the role of kitchen staff aswell. Spring cleaning the cottage kitchen and clearing up after meals. Functions that were included in the package, but were poorly executed. I had the unfortunate previledge of spending time in the main kitchen yesterday, and what I saw made my skin crawl. It was filthy and inhabited by hoardes of cockroaches. I am so happy to be going home tomorrow. To think this place was once ranked alongside The Tribe, makes me sad. What a fall from grace. My most frustrating vacation ever! Chef Wafula is good, and so are the room stewards and therein lies my hope but it'll take more than a fresh coat of paint. With good leadership that prioritises best practice such as repair and maintenance and fumigation, invests in talent and not only meets the clients needs, but also anticipates their wants, then Mzima House has the potential of reclaiming its world-class status.
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19 August 2017
A very good place to go to rejuvenate. Right on the white sands of the Indian Ocean in Mombasa.
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17 August 2017
Stunning place. Stunning location.
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02 June 2017
Awesome Place.. Lovely Apartments the View is Breathtaking.. Definately visiting again soon.
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15 November 2016
True boutique hotel among the best in Africa
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29 April 2016
Sssooooooo Nice
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24 April 2016
The rooms are great, the view is fantastic. But the food and guest service is poor. Simple Breakfast can take up to 2 hours to be served! With proper management this could easily be a 4-5 star spot. Too bad.
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28 July 2015
this place is awful. we caught the staff stealing from us, red handed!
the food here is terrible. you are better off bringing packed food from home. on the first day we were served plain boiled chicken, rice,plain boiled vegetables, boiled potato(very raw). thats it.
our dinner got even worse. ABSOLUTELY PATHETIC DINING EXPERIENCE.
The villa is beautiful , and the view is fantastic.
the service and hospitality is bad.the waiters take over 3 hours to serve you drinks or attend to any request.
all their plumbing is choked on salt water. oh yes be prepared to brush your teeth in this
the general manager is the only person a customer can contact when frustrated, and her job is to listen to you and forget about it.
honest advise- NEVER GO HEREresponse / report this review
