About
Location :
Added by Jopie, at 02 October 2016
Opening Hours
- Monday 5:00 AM – 11:00 PM
- Tuesday 5:00 AM – 11:00 PM
- Wednesday 5:00 AM – 11:00 PM
- Thursday 5:00 AM – 11:00 PM
- Friday 5:00 AM – 11:00 PM
- Saturday 5:00 AM – 11:00 PM
- Sunday 5:00 AM – 11:00 PM
Gallery
Add missing information
25 Reviews
-
05 July 2021
Terrible experience. Too many delays and the attendants are so arrogant. It’s been 3 days and I’m yet to get my parcel. It was sent to Mombasa from Nairobi..shouldn’t be taking this long. Please use other courier services to send your parcels. Modern coast is a SCAM!!
report this review -
17 June 2021
The busses are comfortable and no disturbances so u can sleep at your own time
report this review -
14 April 2021
The actual location of Modern Coast Booking and Parcel office is next to Family Bank on Mombasa Road and not at the petrol station opposite Mash Booking and Parcel Office.
At the correct location, there are four marble-top counters: one for booking bus tickets, one for sending parcels, and two for receiving parcels. Queues were longer than expected but the service was efficient.
To collect a parcel you need the waybill number and your ID or passport. If you're collecting on behalf of someone else, you will need their ID/passport along with yours.report this review -
12 March 2019
I got tickets last minute... You wouldn't get online but there are guys who return their tickets to the office if they have changed their travel plans. So kind!
report this review -
28 February 2019
Embu booking office has great staff and a friendly and helpful lady called Ann. Always serves with a smile. Never disappoints. Plus I got a free ticket for my wife after many trips.
report this review -
06 February 2019
One of the best transport company if not best I have ever been travelling with Modern from Western to Mombasa. Punctual carefully driven and proper handling of customer. I think this their strategy to outsmarts other travel companies keep it burning Modern
report this review -
04 January 2019
Booking, Many travelers within and without the country prefer to use Modern Coast. Handling luggage and customer relations well. A waiting room, well aerated, PA-system, electric sockets,,, just 😎 cool.
report this review -
26 December 2018
Parcel collection is too slow at the River Road Office in Nairobi.
The queue is long and the space is small and stuffy. On a hot day, you feel like boiling in your own sweat.
Can improve. Should improve.report this review -
05 May 2018
I loved the service and timing
report this review -
23 March 2018
People get late, a noble business in the case would at least give a refund of a certain percentage. Having the only option of resheduling your ticket with an addition of half the ticket price is pure malice, unbusiness-like and unproffesional
report this review -
05 January 2018
Modern Coast has some nice and safe busses and then some really nasty busses. The problem is that you don't know what you'll get, so it's a bit of a gamble. Go with Mash Poa, for more consistently good service.
report this review -
31 December 2017
This is simply the worst but of all time... Buses arrive hours late ... especially in Mombasa..the drivers don't have a semblance of coordination. And it does not have anywhere to park their buses...very terrible...if the train wasn't full we would have taken it...next time we are flying....it's the worst coach service ever...(that I've been on)
report this review -
18 December 2017
Rude staff who take advantage of high turnout of upcountry passengers to make underhand deals... Management are no help here....
report this review -
15 December 2017
Worst bus ever.Poor customer service and time keeping,the bus left 2 hrs late and we got to dar es salaam at 4:45 am. The driver is always on phone anf will pick up strangers along the road.Also expect silly excuses for lost items.Air con doesnt work and the power sockets are faulty.
report this review -
11 December 2017
Bus picked up passengers on the road who turned out to be thieves. Three passengers lost their belongings. The crew was not helpful at all.
report this review -
09 December 2017
Dissappointed !! I waited for the bus for more than 45 minutes it's so unfair and the worst is poor reception from the Mombasa office kindly train your stuff on PR.
report this review -
14 October 2017
Its a neat place, with ticket counter and passenger's lounge nearby.
report this review -
05 September 2017
Best and safe bus to travel in
report this review -
25 June 2017
Good service. very old buses. Took me 12 hours from mombasa to nairobi.
report this review -
02 June 2017
Very efficient courier services. Staff have quality customer service skills.
report this review -
30 April 2017
Keeep it up.job well done.
report this review -
16 March 2017
Its noisy, crowded and sometimes very busy. They have comfortable buses though and a great customer Service
report this review -
22 January 2017
Offers the most organised and best upcountry and cross border service at the Kenyan coast.
report this review -
18 January 2017
It's a wonderful experience, I enjoyed my side all the way to and from Mombasa
report this review -
09 October 2016
The place for the best buses plying all major routes in East Africa.
My favourite is Oxygen to Nairobi. Now they have a bus from Mombasa to Kigali that is only VIP and first class.report this review
Popular Places in the Area
Brickwood Suites
Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.
BUBBLES HOTEL
Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.
