Bad policies on defective goods, certainly not in line with Mango's policies in the rest of the world. I shop internationally and locally in Kenya at Mango and have never received such poor customer service from a manager. Samara did not deal with my problem, was unprofessional and unhelpful. I think her response was about the worst I have encountered from a customer service manager. They therefore lost a good customer over one pair of socks!
Terrible customer service. Bought a polo, washed it at 30 degrees and it came out two numbers smaller. Wasn't even allowed to exchange it to something else
I was looking for mangoes and I came here, but I couldn't find any.
Glad to have access to all these new looks at great prices! Love the jackets.
It is the first international fashion brand that has brought fashion to Kenya! Prices are very good, and the store is awesome