I liked it's breakfast. It comes free when you book a house there.
double booking, smell of smoking every where ,cold shawer, elevator not working well, loud noise every night and rude staffs.Never again
Dear eastleigh consumers and travelers please stay away this hotel so called Grand royal unless you look this service.
1 very rude staff front desk an restaurant un-knowgingble their job.
2.loud noises coming from party room an tons slii dhoocil runing around holeways.
3 dirty sheets, poor breakfast, poor WiFi signal
Please if you value your buck an looking relaxed place look elsewhere like nomad.
I thought I would get lost until I realized how easy I navigated using the maps directions and it led me straight to this hotel
Waaw nice hotel. Professional staffs definitely will be coming back to it inshallah
Wonderful place with the best manager on matters hospitality, catering. Issaaq Adow's hospitality will leave you with an eagerness to come back even before your scheduled next visit is due.
Nice and clean. Very luxurious for 3000KSL ($30). Very big hotel has everything you need restaurant, coffee shop, prayer facilities, gym, massage, laundry, lounge. Good service provided.
Would have given it 5 stars, if it was not for 2 things.
1. There is only 1 lift hotel has around 200 rooms
2. Hotel is open 24/7 so it gets a bit noisy sometimes.
Grand Royal is quite good Modern Hotel here in Eastleigh Nairobi Kenya.A place you can enjoy with your family, a place you can even have a wedding there, meeting etc. I like it.
The hotel has gone down the drain.
1. Customer service 0%
2. Poor hygiene
(bed sheets are dirty and stained)
3.No hot water
4.Cold food from the restaurant
I have stay this place 2 weeks they steal my staff never stay here there’s bunch of tiffs there security it’s good there’s not helpful people stay away from this place I’m highly advise you 👎🏻
Budget place stay. Clean, spacious rooms and comfortable beds.
Poor management, kow standard. These people think having cockroaches is normal in hotels.
I was in there 4 days I haven't seen hotel like this poor service bad customer and the manager is chowing all night he can help you during the day bcz he s tired and elevator is not working no hot water no air conditioner you can't even get a shower poor service I move into barakat hotel through my journey hey stay two weeks in Barakat grand royal they must change the management to a better hotel
Clean rooms, affordable price. Busy hotel.
It is good and busy hotel in Eastleigh area
The seevice was great so were the rooms
The best prices in town. With numerous activity to partake in . Has the best gym facility in this side of the town.
The hotel service is deteriorating. The sheets and pillows have stains and customer service is very poor. The cleanliness of inside the hotel was good. I stayed 3 nights in total. Even though I paid, I was asked to pay again! This means their record keeping is terrible. Make sure you ask for a receipt every time including when you request an extra bed. I will never stay there again.