Equity Bank Mombasa Road

Location :

• Anne Maithya

  15 January 2020

  I went in for a business account opening,waited for more than one hour to be served,only to meet a very rude customer associate,no sense of urgency and smile never exists on any of their faces.The guy at the front desk is very helpful and he is the only one who seems to understand the meaning of good customer service.

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• Nelson

  07 September 2019

  Please go back to the old way of banking. This ticketing system makes wait times way , way , way , waaay too slow. I'm here to get a card replacement and I've been stuck for one and a half hours. Very frustrating
  
  In the previous years, I only took 20 mins for the same service. Now it ruins plans for the entire day

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• Kenneth Mbithi

  16 September 2018

  Equity bank have the worst customer care on planet earth.i was charged 4 times for DSTV but a refund took two weeks despite emails exceeding 10 , incident numbers, a visit to the branches and filling in forms they just didn’t carethey didn’t care to respond to emails.. each call I made I was promised heaven on earth each visit I made I was promised 72 hours at most service was terrible.

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• Stephen Kinyua

  06 September 2018

  Very few tellers 2 during peak hours rendering service delivery slow. Can do much better as it used to be!

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• William Xer

  07 May 2018

  I opened an account here in less than 30 minutes,good service.

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• Paul Kabiru

  12 March 2018

  Accounts opening kept me waiting for more than 30 mins with no communication whatsoever

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• SYLUS MESILE

  30 January 2018

  No complain

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• Jonas Kibet

  19 February 2017

  Great location helpfull staff.

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• Kelly Wale

  13 December 2016

  Bank seems under staffed. The waiting can be long when there's a queue.

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