Tags : #PointOfInterest, #Establishment

Location :

Twickenham Park, Spanish Town

Contacts :

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday Closed

Google User

11 July 2024

I went to the Spanish Town location at 4:25pm and I didn't get the the things i needed until 5:12pm, get to the cashier and she had the nerve to tell me to come back tomorrow cause they have closed off. What the hell kind of customer service is that!!!??? I will NEVER go back there 😡😤
Google User

25 February 2024

There is a wide variety of items, but some items had limited offerings. Prices were also comparatively reasonable
Google User

24 December 2023

The absolute worst place ever. They never have what you want. And my goodness the staff. God help them. I only go over their if I need a nail or something small. They will never get big money from me. I rather run to portmore and I live in the scheme just down the road from them.
Google User

21 November 2023

My experiences at the Twickenham Park location have been good. It is one of my go-to places for just about anything I need hardware wise. I appreciate the fact that they continuously work to improve their aesthetics and service delivery, and the staff are usually ready and willing to provide assistance and advice.
Google User

01 December 2022

Phil's hardware is the best hardware store in Spanish Town for sure. It's my go to hardware. They always have what am looking for. They sell everything you would expect from a hardware. They also sell household items like pot, floor mats, dish drainers and a variety of other supplies. Their prices are very competitive and customer service id good. The staff are very helpful in assisting customers to find what they are looking for. I highly recommend Phil's Hardware for all your hardware and building needs.
Anynomous

19 November 2021

The workers were helpful, I just didn't like how the security guard was watching me.
Anynomous

15 November 2021

It's my go too place for all sort of material or building equipment ..
Convenient location
Anynomous

15 October 2021

The service is okay but I didn't like the fact that customer has to pay 4% credit card fee for a big hardware. These hardware in Spanish Town is robbing customers. Because I am sure credit card fee for the month is not $1 million dollars. Customers should stop all big business like Phil's Hardware to rob them with these fees.. I am sure other businesses in Kingston get more business because this fee is not passed on to the customers. Phil's hardware stop be cheap and pay the credit card fee for your business.
Anynomous

28 September 2021

The guys on the floor were very helpful, the cashier was so nice and patient with me even the security guard was cool. Excellent customer service. This hardware has everything you could be possibly looking for
Anynomous

13 August 2021

Nice atmosphere to shop. Friendly and very knowledgeable staff regarding products. Phil's Hardware has a vast array of products to suite most customers. All in all it was an enjoyable experience shopping at Phil's Hardware.
Anynomous

11 May 2021

Great shopping..Aplace where you can get all your household supplies
Anynomous

01 May 2021

Good... apart from their customer care personal she needs training
Anynomous

09 April 2021

It was ok. I was interested in paints. I got just what I wanted for the rooms not to mention that the assistance in the selection was much beyond my expectations
Anynomous

28 March 2021

You get all that you need at one place.
Anynomous

10 March 2021

Very spacious, parking available. Great prices when compared to other hardware store
Anynomous

23 December 2020

Phil’s customer service especially the ones on the phone need training immediately. I called to obtain prices and the female customer service representative that I spoke with sounded annoyed, impatient and curt. I will take my business elsewhere and will advise others to do so as well
Anynomous

14 December 2020

Worker are not of there job description and is not capable on providing proper communication and customer service in guiding you.
Anynomous

12 December 2020

Worst hardware store in the world I think. Poor customer service and long wait times. For some items such as plumbing supplies, screws, and electrical supplies, you have to join a line and get a ticket with code of what items you need, then join another long line for the cashier. Then after paying you join a line at the same counter you got the ticket to pick up the supplies. Too many lines. The counter for miscellaneous supplies should have a cashier. That would solve it. I usually go to smaller hardware stores and pay more as my time is more valuable than waiting in lines at Phils. Like most hardware stores in Jamaica a lot of the products are made in China for the 3rd world markets. So very poor quality. Avoid Phils if you can.
Anynomous

08 December 2020

I think need more staff to enhance the customer service quality. Couldn't get any assistance cause everyone was so busy, had to ask customers for directives.
Anynomous

23 November 2020

Phil's is still one of the great in Spanish Town area when it comes to (hardware, electrical, painting and housing supplies.) The supplies are affordable.
Anynomous

26 July 2020

I HATE their poor customer service. I can never get anyone on the phone and if I luckily do which I have to call probably 20 times they put me on hold for no apparent reason Kmt!!! I need materials for my house and I choose to call these people for a quote however they don’t appreciate my business which I can definitely take elsewhere. I really hate this place. They get me so upset and angry!!!! I’ll choose any hardwares over them any day even the expensive Hi-pro at least they answer the phone
Anynomous

14 July 2020

Had all I needed, customer service was good, transaction processing was efficient.
Anynomous

13 June 2020

They stock a large variety of modern hardware product at really good price
Anynomous

06 March 2020

Have a nice range of items. Prices aren't bad either
Anynomous

04 March 2020

Great variety of products. Great parking and service.
Anynomous

17 February 2020

Items not categorized very well
Anynomous

09 February 2020

Knowledgeable and friendly staff; competitive prices and a wide variety offl home and garden, paint and hardware supplies available.
Anynomous

18 December 2019

It was good went to get some materials
Anynomous

10 August 2019

Offers a variety of things. The prices are very reasonable and finding a delivery person is easy as they have persons who contracts with them. Look for the stickers on the side of their trucks.
Anynomous

05 July 2019

Has a variety of goods at low prices and the customer service is top notch. The only issue I had was the lack of air conditioning in store.
Anynomous

23 May 2019

Prices are good and some staff do try to deliver fairly decent service...Snr mgmt though is another story
Anynomous

26 February 2019

Clean and spacious and money well spent.
Anynomous

11 February 2019

The renovations and new layout provides a great shopping experience. It is more spacious and you can interact with the products and view prices. I did not see employees on the floor to provide assistance where necessary.
Anynomous

11 February 2019

The renovations and new layout provides a great shopping experience. It is more spacious and you can interact with the products and view prices. I did not see employees on the floor to provide assistance where necessary.
Anynomous

07 February 2019

Recently renovated, well stocked hardware. Excellent place for all your construction needs. They sell cement, steel, concrete blocks ( they manufacture themselves), power tools (circular, chop & table saws, drills, grinders, routers, etc), hand tools, paints, wheelbarrows, doors, faucets, electrical fixtures (conduits, receptacles, handy boxes, wire), sinks, toilets, windows and lots more.
Only problem is they don't have a delivery service, HOWEVER there are usually about two dozen delivery trucks of various sizes available for hire just outside. Just try and negotiate BEFORE you hire one as they would love to negotiate with after your goods are already loaded up on their truck. Tell them where you are going and what you are transporting beforehand and get the best price
Anynomous

06 February 2019

The newly remodeled space looks great with alot more variety at great prices......Truper seems to be a household name there now!!
Anynomous

16 January 2019

Best place to shop for tools, power tool, paints etc.
Anynomous

29 December 2018

You get from a pin to an anchor service is great
Anynomous

22 November 2018

Poor, they sell items and don't sell parts to replace when goes bad. Their lumber are inferiority and many more problems to say. They need professional people to run the business and also quality materials.
Anynomous

18 November 2018

Reasonably priced hardware n household items
Anynomous

18 November 2018

An ok hardware store that have been around for many years. I've noticed that the store brings a certain brand machinery and tools "Truper" or "Struper". It seems like it had undergone a number of changes including sheer quantity of stocks. Wheelchair entrance is available.

Things are checked before leaving to ensure that you get your things and the right amount. There's no problem with parking either.
Anynomous

28 October 2018

very competitive prices and wide range of offerings
Anynomous

03 October 2018

This store need proper ac ..customer service and other upgrade
Anynomous

24 September 2018

Good customer services
And items easy to be found
Anynomous

29 August 2018

Very very poor service no one to assit you with items, no prices the cashiers don't know the price of the items. The service was extremely horrible so I left without making a purchase
Anynomous

29 July 2018

Website is not useful .cant see the pricing for what ever you want. Its a bit useless.
Anynomous

23 July 2018

staff are really helpful can find almost anything at a reasonable price
Anynomous

13 July 2018

Fair parking, customer service and availability. Place a bit dusty and humid
Anynomous

25 March 2018

Excellent and right price
Anynomous

06 March 2018

For all your building material Hardware stuff you name it
Anynomous

21 February 2018

Customer service from sales rep to the clearance lady and security was very poor
Anynomous

12 January 2018

A good experience. Friendly and helpful staff. We were in and out in a jiffy!!!
Anynomous

03 January 2018

Great customer service
Anynomous

13 December 2017

Friendly and courteous staff... displays are well laid out for easy viewing.
Anynomous

12 December 2017

Not customer friendly
Anynomous

03 February 2017

Really horrible experience shopping in the store. Everywhere dusty, dirty, missing products. Broken displays. Dirt on shelf models, especially doors, bathroom furniture etc.
Anynomous

05 January 2017

Poor customer service the workers act as if it's a problem assisting you .Them no ready if you don't want to work it's simple go home .

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