About
Location :
Added by Jopie, at 28 April 2017
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday Closed
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34 Reviews
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01 August 2024
The service is horrendous and repair anything or reconnect service is very slow basically a snail pace. To add the communication is very bad. But the Ocho Rios branch does tries to do their best but they can’t because the branch is very disorganized and customer service is pretty much lacking. There needs an overhaul to be done, it is ridiculous that a customer has to wait 1-2 plus hours to get something done, such as paying a bill or buying a device while their counterparts in the states or in Europe it can be done within 30 mins or less.
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23 July 2024
Spent 2 days trying to close a business account and return the modem. All I got was the run around after hours on line and emails and phone numbers that went nowhere. They are quick to sign you up to get your money but they make it almost impossible to leave.
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13 July 2024
My experience is first with Flow and then this office. I called Flow over a month ago because I had no internet service. They scheduled a technician to visit my home, and they never came. Called again, no technician called or came to visit. Called again, the Customer Service person decided that she is the only one who should speak so she hung up on me. I called and canceled my internet service. At this store, I waited for 3 hours just to return their modem, it was terrible there. Customers were losing it, yelling and screaming. It seemed like 20 Flow employees were walking around the office, but only two were actually assisting customers. I think I would choose hell over doing business with Flow again.
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02 March 2024
Have been call this company from yesterday...no internet yesterday and today and we have business out there guest wants to use wifi for work,etc and have been calling and still no answer
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02 August 2022
This company is by far the worst company ever I have been calling chatting and visiting the office from Thurs just to get a new modem and the only thing I get is run around 24-48 hrs 3-5 days and no resolution. They do not care about their customers. The only thing that they care about is money. Quick to disconnect your service when your bill is not paid but it takes forever to get a technical issue sorted out. I wish it gave the option to leave no star.
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05 October 2021
Great can't be better
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01 October 2021
Wait time was the worst but the customer service was good
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10 June 2021
The waiting time or extremely long . but overall the coustomer is great. Toni very helpful and polite .she explained everything properly to thanks for your service
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15 May 2021
centrally located on main street. courteous staff. good service on my lucky day. cant say more its my first visit.
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03 October 2020
Due to the Covid protocols, the waiting time was really long on the outside in the hot sun... about 3 hrs! Once inside, it went smoothly and the rep was pleasant. Please note that before joining the long line, it's best to speak with the security at the door...he will say whether to join the line or not
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07 July 2020
Good customer service
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02 June 2020
how do i go about canceling my services from flow. I have tried call the ocho rios branch a million times. I have been out of internet for way too long. I have to find other means of getting my job done.
I asked for a transfer. And the transfer is to literally be done at the address right next to the previous one. And even now i still dont see anyone show up.
Please advice me on how to cancel Flowreport this review -
01 October 2019
In your Ocho Rios Flow office and have to wait on many people with one Kiosk machine to pay my flow bill, that is not service!!! Need more machines as this system is annoying!!! Providing excellent service for your hard dollars matter!!!!
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12 May 2019
The technical person that assisted me was a great help
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19 March 2019
Up to date with technology...customer service is good
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22 February 2019
Fast service. But long wait time if you are signing up a service, but it worth it.
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10 February 2019
Very poor service , staff has no customer service at all
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16 January 2019
It's a beautiful place with good service
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27 December 2018
Poor customer service.. Slow Wi-Fi service...
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06 October 2018
THE WORST! If you have an option, DO NOT GET FLOW SERVICE. THe customer service in Ocho Rios is absolutely terrible!
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06 August 2018
They are a good company
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15 May 2018
Work there, love there
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21 April 2018
A very stressful place to be ....no clear sign and very bad customer services ....BIG NEGATIVE for flow communication
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13 April 2018
The service is poor and the staff needs to be taught how to converse with people.
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13 January 2018
FLOW offers a code variety of telecommunications services and internet packages geared to suit the needs of a constantly growing technology diaspora
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12 January 2018
Service can be much better, some stall try there best to help but the company need to imove there overall service
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27 December 2017
It was a good experience, fast and easy service.
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20 November 2017
Cable poor but internet moderate, hard to get in touch with customer whether by phone or in person, service is expensive
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10 November 2017
I just went there to do business and the service was impeccable
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25 October 2017
Small office but good staff. There's a few different glass cases with different models of phone. Verykool, Alcatel, Hwawei, Samsung, etc, selection is pretty deep. Also have a section with tablets, computers and different larger devices on the right side of the shop. Staff was quick to assist and phone was activated and ready to go within 5 minutes of walking in the store
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19 September 2017
Nice place to go for dinner
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23 August 2017
Nice facilities and very spacious, staff is helpful also the location is easy to access
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20 July 2017
It's the best place for Internet
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05 May 2017
Terrible waiting time and horrible customer service
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