Name: Flow Jamaica
Address: 47 Half Way Tree Road, Kingston, Jamaica, JM
Telephone: +1 876-778-4965

Flow Jamaica is a point of interest, located at 47 Half Way Tree Road, Kingston, Jamaica. They can be contacted via phone at +1 876-778-4965, visit their website discoverflow.co for more detailed information.

Location :

47 Half Way Tree Road, Kingston

Contacts :

Added by Jopie, at 28 November 2016

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 3:00 PM
Sunday Closed

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Sabrina Lewis

16 May 2018

Absolutely unreliable and inconsistent service. Poor to non-existent line of communication within departments. Also don't look for a hasty response from line technicians outside of urban areas.

I had been without service for nearly 3 months (from around a week after it was installed). During this time i did not pay my first and second bill (april and may) as i absolutely refuse to pay for what i hadn't recieved (especially without the guarantee of when the issue would be rectified).
When the "outage" was finally fixed Flow blocked my access without notice 2 days later for overdue balances. I had called for a rebate previously but that request wasn't sent off the day I'd called (no surprise). So it was explained to me that though the outage was noted they are making their checks and will be clearing the bill (processing the rebate) but during that time (up to 30 days) I STILL have to do without the services.
Also here the thing i call scamma talk now they're saying: Even though by all means i don't owe them, I should go ahead and pay the bills and i will get a rebate sometime later (without the guarantee of a full rebate).

Like why is it so hard for them to just clear the bills and I'll pay next month for what i actually receive?

Also you can't get a call back that was promised about why you've been without service or an update but they spam your phone for a bill that you actually dont owe. At all different hours. Disgusting.
Conzley Clarke

09 May 2018

Bare F'kery unuh gwaan wid
Web Developer

24 April 2018

Flow has made some improvements with their services offering but they are still doing poorly with customer service. They really need to improve in that area.
Barry Hall

15 April 2018

Poor customer service. Wait too long but helpful staff
Oritta Palmer

10 April 2018

I am having a bad time with FLOW! My home phone was disconnected because I paid my bill 3 days late. I asked for an upgrade and was told the upgrade was done, however, to date, I am still experiencing difficulty uploading as much as a voice note. I have gone to the store on different occasions and was told a technician would be sent to check whats happening, yet to date, nothing has been done. I am surprised at the way customers are treated by that supposedly prestigious company
Michael Collins

23 February 2018

Outdated jalopy company 😴 tryna make a comparison between this and the next one, but it seems them can't mek one. Poor services and products offerings, that's what C&W stands for. Wouldn't recommend this company to anyone 😴🚶
Sharry Bennett

10 February 2018

I’ve been having the worst experience ever with flow. From August 2017 I’ve been calling for assistance given my poor internet connection. Every night my internet and phone chips out and it doesn’t come back until in the morning. At times it goes away as early as 6pm and doesn’t come back until 9/10 in the morning. I’ve called countless times begging pleading and even cursing at times for someone to come out and fix my issue. A technician so to speak came to the main box I was informed after calling again to fix the copper wire but that still didn’t resolve the issue I was having. At This point in time February 9, 2018 my issue is still ongoing, am frustrated up to my neck with flow disgusting service and a disconnection is in order. I am currently looking for another service provider.
They don’t even deserve my one star 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Frederick Duncan

30 January 2018

Still waiting on a rebate which was to be done within 30 days. This was in early November. One Customer service representative worked out the details of payment and another decided that she should not have done that. Too much red tape here in getting back your money, oh and to had to that threats of disconnection all when they're wrong.
Earl David

21 January 2018

Cable tv, internet & landline & mobile phone
Director Performance Audit

06 January 2018

The waiting time is extremely long. It takes over two hours before you get to speak to the customer service representative who can assist you. No water is provided in case you get thirsty while waiting.
Stefano Lamont

25 December 2017

Security's need to know the environments, good customer service tho.
Annette Thomas

11 December 2017

Staff need training, not customer friendly still a rip off despite ditching the Cable and Wireless name. The lesser of two evils.
Samantha Samuels

27 November 2017

Flow has been one of the best telephone company so far
Donaria Wilson

06 November 2017

Talk to a quality customer care today good job
Trevain Ashman

26 October 2017

The wait can take a while but with a few games or music, the time flies by before you know it
Precious ThaMom

07 October 2017

Worst place ever! GO BACK TO ENGLAND!
James Lattibeaudiere

20 June 2017

A very active business environment. If you happen to go when its vacant of waiting customers your in luck! otherwise try another location.
Loveyourstyleinc Cosmetics

16 June 2017

flows reps are not equipped to answer simple question that also goes for supervisor's.supervisors as no authority to make decisions which is quite frustrating.
Cassandra Gordon

04 April 2017

Very presentable environment
Derron Brown

02 April 2017

The merger evidently reduced FLOW to only a brand. Now I not only want nothing to do with LIME, but now I want nothing to do with FLOW. RIP to the best ISP in JA.
Want a easy job? Try customer service. Required skills here - 1 answer, 2 transfer to someone else, 3 keep doing it until customer hangs up.
First background service I need to spend days at a time for months to get anything done with them. Ruined my online business and ended up being robbed because evidently I need to go into their office often enough as if I work there.
Please give me a -5 star rating so I can slap it on this company.
Darrick Foster

21 March 2017

Like the redesign of inside. It's pretty efficient. Customer service generally good.
Timothy M

18 December 2016

Would give zero stars if possible. Quality of service of both of Jamaica's telecoms providers leaves a lot to be desired. Rubbish
Nigel Wilkinson

05 December 2016

Customer service line slow but one-to-one service great. Long lines to pay bill.