BAP Wireless Portmore Mall

Location :

Shop 7b Portmore Mall, St Catherine
Added by Jopie, at 18 April 2018

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• Craig Edmonson

  18 August 2019

  Have everything for your phone I like it

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• Sasha Jarrett

  11 August 2019

  Purchase a phone here. Great service from the two young lady in portmore Can't remember their name but a brown and black girl.

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• Husna Bintfarouk

  24 June 2019

  The CSR wasn't courteous and was seemingly rude.

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• Octavia Davison

  26 July 2018

  When you walk into a Bap store it's breathe taking colorful designed of phone accessories , warm greeting with a great feeling it's the best place in Jamaica to shop for phone accessories and I mean any phone accessories they have it. Thank-you Bap Wireless will be shopping again soon.

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• Sasha Whytehorne

  23 June 2018

  I visited the Portmore mall store sometime last year and the customer service was amazing. Ever since then, whatever phone gadget I needed I visited BAP. However, today I visited the Portmore mall store once more to purchase a tempered glass and the service provided was beyond horrible. The young lady who applied the glass to my phone's screen had no idea what she was doing, she even stated that with the glass the phone case I had wouldn't work (the case worked perfectly fine after the glass was applied). After leaving the store, I notice that there was a "rainbow residue" left on the screen so naturally I went back to store for assistance because I was concerned. The young man who was at the store told me that there was no rainbow residue on the phone and that it was perfectly fine - I had clearly seen the thing with my own eyes. He then proceeded to properly wipe down the screen, I left once more thinking that with the wipe down the screen would now be fine. Again, I saw the rainbow residue, I went back and asked for them to remove it and then reapply since I believed that the phone's screen hadn't been properly dried before the tempered glass had been applied. The young man completely ignored me for 15 minutes and after he decided to provide some assistance, he rudely explained that he wasn't seeing the residue so obviously it's not there and to appease me, when he removes it to prove himself correct it will be useless reapplying the glass. Both the young man and young lady withheld my receipt (I had my debit card receipt so I wasn't too put off by this) and even pointed out that there's no warranty on the glass. I then proceeded to thank them for their lovely customer service and left. After getting home and doing my own research on why the residue was left on the screen I came to the conclusion that it was just probably the brand of glass. The entire situation could've been handled way better if I had been educated. Point: I will never use BAP again and based on the type of persons BAP currently has working for them, I'm sure nothing will come of this.

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• Clinton Walcott

  25 April 2018

  Expensive but wide variety of cellphone and other electrical items.

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