About
Location :
Added by Jopie, at 28 June 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
5 Reviews
-
25 April 2017
Getting away from it all is as easy as staying at Villa Neri. The luxury of silence!
response / report this review -
06 April 2017
Hotel Villa Neri has bad customer service and you cannot trust them with your booking.
My booking (paid in full) was cancelled 11 days before my trip. They tried to move me to a 3 star hotel "free of charge".
Thanks but no thanks. It's a shame because the hotel looks lovely but I would not make any plans as they are liable to be cancelled by the hotel.response / report this review -
07 October 2016
Beautiful luxury hotel buy pricey
response / report this review -
27 September 2016
Has a lot of potential - amazing building in an awesome setting. Our experience was let down by below par service front of house given it is a 5 star resort (no specific complaints but I'm not surprised reading other reviews with larger fouls to report). I'd note that rooms on the ground floor that are supposed offer a view of etna actually offer a view of a high hedge.
response / report this review -
05 July 2016
When one goes to the highest category of five-star luxury hotel (meaning in the 5*L) one expects to be have the best service available.
Let's start with the check-in. We arrived after a three-hour road trip only to be greeted by a 20min wait because there is only one receptionist in the entire hotel and she was attending a guest that claimed to be charged twice for something (I should have realized that this would be a sign of how my stay at the Villa Neri would go).
After the wait, we went to our rooms only to find out that the spacious pictures you see on their website have little to do with the actual rooms you are given. Our room had two narrow beds which must be the smallest I have ever had in any five-star hotel I visited.
And then they have the courage to brand the hotel as “The Luxury of Silence”… When we placed the reservation, we ensured that we booked a quiet hotel (for example, we did this in London and found the Halkin Hotel, which was magnificent… and quiet).
Well, things are different at the Villa Neri, the Luxury of Silence. During our stay, we had two corporate events that took place at night and a wedding on the last day. Keep in mind that this is a small boutique hotel, so these events do disrupt your experience.
Our request was for quiet hotels and, specifically, not close to elevators and restaurants. We made this request to all the other hotels. Guess what? One of our rooms was right next to the elevators and over the hotel kitchen…
Then there is the service. Since we had the "pleasure" of having a corporate event coinciding with our stay it meant that the majority of the hotel staff was dedicated to it and the event had priority over the guests when it came to the use of the hotel facilities.
To start off with, we were informed that the pool would close at 5:30pm to prepare for the event. We have two children and the hotel is secluded, what do you do when the main leisure activity is closed? Well, don't go to the spa because you will be charged for the common facilities.
During our stay we also had a problem with our shower because of a faulty drainage system. We called reception informing that the bathroom had been flooded and I was told that maintenance would pass by. After 40min of nobody passing by, we call the reception to check on the issue but are informed that they are too busy checking in guests from the corporate event and can't attend our problem. The shower drainage was never fixed during the three days we stayed at Villa Neri.
Another key issue is that it became evidently clear that the hotel is understaffed. The people that service it seem to be constantly working.
All in all, Villa Neri was, by far, the worst of the five-star hotels we went to in Sicily (we went to three).
It is a real shame because it is a beautiful hotel in a unique location but it simply cannot be compared to other luxury hotels of its category.
More importantly, it misguides customers on its website both in the final quality of the rooms (try to find the pictures of the narrow beds on their site) and in the claim that it is the “luxury of silence”. It certainly was not silent with two corporate parties and a wedding. In my opinion, it seems to prioritizes profit over staffing or service and it is a letdown.
The only positive remark is the restaurant which served fine gourmet food but you don't need to sleepover to experience it so, my recommendation is to save the money and go to other alternatives.response / report this review
