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About

Hotel Provenza is a lodging, located at Via Tacito, 4, 18039 Ventimiglia IM, Italy. They can be contacted via phone at +39 0184 295295, visit their website www.hotelprovenza.it for more detailed information.

Location :
Via Tacito, 4, 18039 Ventimiglia IM
Added by Jopie, at 05 July 2016

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10 Reviews

  • Francesco Cherubini
    29 September 2017

    Pros: Clean, nice people. Cons: Poor and quite old furniture, breakfast so and so.

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  • Mark Ravan
    27 September 2017

    Pretty pricy considering the ac was not working but it was in the rooms. Apparently they used to have it and it broke and they never fixed it. Basic rooms. No iron awful shampoo but that's all that was provided. Reasonable prices for the stuff in the mini fridge. Staff was helpful and nice.

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  • Maila Ahmad
    14 August 2017

    Who ever is thinking about staying here, i highly recommend you not to. The staff is polite and kind however it is the owner of the hotel that is a very unproffesional, rude and a crook.
    First of all, the hotel does not look like the pictures and description. We stayed in a room for 4 persons and the room was obviously a 2 person room. They just shoved 2 extra beds in the room. Very small and my mom even got claustrophobic. Even walking in the room was almost impossible. The airco was horrible and did not cool the room at all. Even if the service was not bad, the room would be a total turn off. Dusty, small and not at all what a hotel should look like in 2017. We are not people who are used to high luxury but this was even for us a room that was not worth the price. In addition, we would not complain if the following did not happen. We called on a sunday evening asking if they had a room for 4 persons for one night and perhaps 5 nights. We were thinking about staying longer in case we liked the hotel and the area. They man on the telephone said they had a room available for 5 days. We got there within an hour and at the reception the man said he only had a room for 1 night. We then told him that we perhaps wanted to stay longer and that the man on the phone told us that was possible. Gladly, he was very polite and offered a good service. He told us that they did have a room but we needed to pay beforehand. My dad has lived in Italy very long and we have been going on holidays to Italy since i can remember. We know the rules and usually, you pay afterwards. To us this was very odd. We wanted to pay the one night but he told us that he would sell the room if we did not pay all 5 nights. We made the mistake to pay. After one hour we got a phone call that my grandmother was rushed to the hospital and we decided we would rather leave. As soon as we got the call we told the man that we would only like to stay one night and we would leave the next day. He told us that is was no problem since our situation was different. He told us that the next morning during the check out we would get our money back. That night my brother booked his flight so he could take care of my grandmother while we were traveling back by car. The next morning the owner of the hotel was sitting at the reception and we got the worst service ever. He refused to give us the money back. He told us that we had payed and we could leave if we wanted but not get any refunds. My dad explained the situation in Italian and he was very very unpolite, not considerate and very rude. We then asked if he could atleast switch our room to a 3 pers room and give us back the difference in money. He refused aswell. We then called the Dutch Ambassede to ask what we could do. They told us that we could indeed go to the police because in Italy the conditions are: 1 or max 2 days reflection time. We did as they told us and also contacted our lawyer. Ive been around the world and seen many places but I have never seen such rude and bad service. And to think this was the owner of the hotel. Very thirsty for money and does not know how to treat his guests.

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  • Maria DM
    17 July 2017

    Ho soggiornato una notte con la mia famiglia: Parcheggio inesistente e nonostante avessero chiesto l'orario di arrivo appena siamo arrivati ci hanno fatto notare che la camera non sarebbe stata pronta prima delle 14. Cortesia e ospitalità zero: con modi non molto carini ci hanno specificato che la colazione non era inclusa, nonostante all'atto della prenotazione paresse il contrario. Insomma bello il mare, la vicinanza al MCDONALDS, ma per il resto no comment..

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  • Johann B.Dalton
    27 June 2017

    Stayed night

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  • Vale
    03 April 2017

    Albergo spartano, camere non troppo grosse ma abbastanza pulite

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  • Ruben Livrieri
    25 February 2017

    Pessimo e sconsigliato a chiunque

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  • Jérémy LACHEREF
    26 January 2017

    Petit déjeuner de plus en plus pauvre.

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  • Alessandro Mentucci
    22 July 2016

    Buona posizione

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  • Владимир В
    12 July 2016

    Нет парковки. Хамское обслуживание. Грязно.

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