After having been customers for over 15 years, with extreme regret I have to note yet another deterioration in the service. Since the merger with Blu, the catastrophe.
We pointed out the unfortunate situations "given to us" by the hotel and we were guaranteed more attention. Ahinoi yet another tease:
- Rude Customer Service (Until 4/5 years ago it was exceptional.
- Missed deliveries
- Wrong water
- Missed Sanitizations
And much more.
Honestly a big rip off.
I had an Atlantis top 120 sent to Aosta and went down to pick it up from Lausanne.
When I come to Switzerland, I pay a technician and a plumber, the car doesn't leak water from the faucets. (I have all the videos) I called at least 10 times to reach a manager they never passed it on to me. I think yes as I'm in Switzerland and it's not worth bringing the car back to Italy they sent it to me a defective mail and that's exactly why the manager didn't show up, that is a scam on purpose
Bad experience, waste of time and money.
I hope you don't trust this company
I made a request for a system sanitization. They said they would call to make an appointment. It's been 5 business days and I haven't received any calls.
Excellent ordinary and extraordinary maintenance intervention! A tap and a system brought back to new! Job well done with courtesy and professionalism. Highly recommended.
Good evening,
I would like to report my satisfaction in the intervention of your technician today, to install a Reverse Osmosis system.
The technician demonstrated professional patient attention in doing his job.
Amedeo