Centro Assistenza Bonechi - Impianti di climatizzazione e riscaldamento

Location :

Via Borgo di Casale, 94, 59100 Prato PO
Added by Jopie, at 10 June 2017

Add email
Add business description
Add Social Media
Add Products and Services

• Anonymous

  05 March 2021

  Dear company, I am Seano's customer who in 4 months you have come 4 times with the result: I paid for everything you asked for, and today I have the boiler out of order again. I do not understand if you are the problem or the Ferroli boiler, however I advise everyone not to mount the Ferroli boiler and to call other technicians, anyway thanks for the money you took from me

  response / report this review
• Anonymous

  17 December 2020

  Your answer regarding the parts warranty is utterly embarrassing. The law regulates the question in a clear and precise manner There are no "various valid answers" ..

  response / report this review
• Anonymous

  06 June 2020

  They installed my air conditioner this morning.
  They arrived on time, worked on Saturday and in just over two hours they mounted the air conditioner, indoor and outdoor units and cleaned up the interior space and the balcony.
  What about congratulations to the two technicians, quick, precise, professional, I would say perfect. Before leaving, they explained how it works
  of the appliance, filters, given advice etc.
  Great service. Congratulations to BONECHI.

  response / report this review
• Anonymous

  01 June 2020

  I start by saying that the technician who arrived to repair my FERROLI boiler was very precise and scrupulous. He performed the exchanger cleaning and a general overhaul to identify a functioning problem. I was advised to change the card and that they would let me know about it. I was then contacted by the office and they communicated the price so far everything perfect. To my "difficult" question Guarantee? the answer was "no guarantee". I contact another authorized FERROLI service on Prato and I ask the same question "Guarantee?" and after waiting by telephone for their consultations the second assistance replies "6 months". Fearing that I had wrong answers (obviously) I contact the FERROLI company directly. They tell me that the expected guarantee is 12 months. I ask the toll-free operator various questions, especially since there is no uniform response from their service centers in the area regarding guarantees (which I think is very serious) he replies that he is only a switchboard operator and that he will contact me by a manager . for now nothing ATTENTION VERY ATTENTION

  response / report this review
• Anonymous

  04 January 2020

  I rectify this review because I do not think it is right that because of the few, they all pay the costs. I had two other assistances with this company, explicitly requesting that they send another technician and I must say that they have always done a good job solving the problem with commitment and seriousness. Even the appointments were on the same day without waiting, so well. In this sector, as in many others, the technician makes the difference, as it represents the company at the customer, a detail that companies sometimes underestimate.
  
  ********************************
  Unfortunately I am not satisfied with the technician who sent me several times, it is inaccurate, careless, does not communicate what he did to the boiler if not questioned and 2 specific experiences led me to leave this negative review. The first experience is due to the replacement of a plastic tube that had a leak and so far so good, except that I had to call the technician several times because he had misplaced the spare part and when he finally understood the problem went away leaving the cables unplugged so soon after the boiler went into block because the water pressure was 7 instead of 1 as it should have been. Thank goodness I noticed it and I solved it by myself and I'm not telling you how they turned me. The second experience is this summer, it comes for the annual inspection, having done the necessary tests, sits down and fills out the work sheet and the boiler booklet, asks me if I have the conformity and I say yes for sure but now I don't know where , I have to look for it and he continues to write, then he asks me if we have a water softener installed and I answer no (I state that he always came to do the boiler checks) and ends there. In August I receive the letter from the region where I am asked to install the water softener obligatorily and to present compliance, all within 60 days it seems to me, perhaps less, worthy fines and even the threat of suspension of gas supply! Things not to believe, with three young children in the middle of August. It was enough for my technician to point out to me that I was obliged to fulfill these two things and that at the next inspection I would have to let him find everything instead of reporting directly to the authorities. I'm sorry for the other technicians working there.

  response / report this review
• Anonymous

  17 June 2017

  Insuperabili per il condizionamento e molto precisi nei lavori in casa. Bravi!

  response / report this review