Had an issue with my Auris, Keith the service manager took the car in, tested it for everything and the issue was software upgraded it for no charge.
Can you get better?
Went there and paid 500 for servicing including CO2 sensor on May 2017 for NCT. The car had a water pump issue on September. Went there to replace my car's water pump. It was replaced and car was kept started when I reached. I collected the car and I got back home about 4 Km far. Other day the car didn't start. I checked the car and there were no belts inside.
Had to call the break down guy who confirmed two belts not being there and had to take it again to garage on my expense. The mechanic said the belts were fitted properly and might have broken but I had not driven the car for more than 4km and both belts not been fitted at all is shocking. I have known these garage since 2003 when it was in Churchtown and I always recommended them for sales to my friends but the service department has gone way downhill. Be careful with these guys.
Good selection of cars. Helpful and knowledgeable staff
Staff is so helpful to you every time you use it
Help and efficiency is always there
A great team
Number one for Toyota
Bought a second-hand Prius, pretty happy with the car itself. Lots of solid vehicles to choose from, good support in finding what I wanted.
Not so happy with the process after that.
At sales time I wanted to negotiate a longer warranty. I was told that was not possible, but I would be able to bring in the car after a year, get it inspected and if it was in good maintenance shape, I would be able to prolong the warranty for another year for about 300 euro. After a year, it turns out this is not possible. (Formal complaint, ping-ponged around between Customer Service, the dealership manager and the salesperson.)
Was also guaranteed at sales time I would get a specific technical report upon buying. That only happened after months of asking for it and then it was an unreadable scan.
Lastly, when picking up the car, one of the tail lights was broken, we were lucky to spot it. We made an agreement they would fix it for no charge, which they honoured.
All in all excellent cars, and actually very nice people up until the sale was done. But it's a business. Once you've paid, you're no longer a priority.
Carroll and Kinsella Churchtown have a great range of new and second hand Toyota cars